Job Description

Service Desk Analyst
Acacium Group
Woodstock, Cape Town
Full Time, Permanent Role
R20 000 Per month plus exciting benefits!
Unlock your potential:
As a Service Desk Analyst, you'll be the friendly face (and voice!) behind our IT support, helping users across the business stay connected, productive, and secure. You'll manage user lifecycle requests, troubleshoot issues, and deliver a first-class customer experience - all while working in a collaborative environment.
Due to the exciting growth and expansion of our Service Desk team, we're offering a fantastic opportunity for an IT professional to join our close-knit team in Cape Town.
As part of our global Group Delivery Services team within the Technology and Transformation division, you'll play a key role in supporting our business units with expert advice and hands-on assistance. You'll be at the heart of day-to-day operations while also contributing to the ongoing evolution of our workplace technology, making a real impact across the organisation.
Everyday you will...
The Service Desk Analyst will lead the charge in delivering a seamless and professional IT support experience across the full employee lifecycle, from onboarding and internal moves to offboarding.
In this role, you'll be the go-to expert for triaging incidents, fulfilling service requests, and ensuring accurate access provisioning, all while following ITIL-aligned processes to keep operations running smoothly. You'll support users via phone, email, and in-person interactions, maintain clear documentation, and produce reports that drive continuous improvement.
If you're passionate about problem-solving, thrive in a fast-paced environment, and love making a real impact, we want to hear from you!
What's in it for you?
Acacium Group offers a caring and inclusive workplace culture that prioritises employee well-being. The successful candidate will benefit from clear career progression pathways, personal development opportunities, and the chance to work within a global team. This is a role where your contributions will have a meaningful and lasting impact.

• Competitive salary, bonus structure, and benefits including medical aid after 3 months of employment
• Financial protection for you and your family, including group life cover, income protection for disability, critical illness support, and family funeral benefit
• Provident Fund access after 6 months of employment for long-term financial security

Join us and make a difference!
If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is the UK's largest healthcare staffing and solutions partner and specialise in the healthcare, social care, and life sciences industries. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.
We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.
Join us and play a key part of shaping the future of society and improving people's lives!
To thrive in this role, you must have...

• 18+ months in a similar IT support role
• GCSE/A Level or equivalent
• NVQ Lvl 2 or equivalent in Business Administration
• Excellent communication and customer service skills
• Experience with ServiceNow or similar ITSM tools

Employment Equity:
The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.
Registered office address:
9 Appold Street, London, EC2A 2AP.
Registered in England and Wales
ICSG Ltd trading as Acacium Group
Company registration number 7268397

Skills Required