Service Desk Agent
Pretoria, GP, ZA, South Africa
Job Description
Full job description
We are recruiting for a
Service Desk Agent
role. The role will be based in Pretoria, Gauteng.Key responsibilities:
Logging all relevant incident/service request detail on the call tracking system Providing first-level support through taking calls Handling the resulting incidents or service requests using the incident Reporting and request fulfilment processes. Allocating categorization and prioritization codes Providing first-line investigation and diagnosis Resolving incidents/service requests they are able to Escalating incidents/service requests that they are unable to and resolve within agreed timescales, keeping users informed of progress Follow up on customer satisfaction. Conduct customer satisfaction surveys.
Required qualifications, experience and skills:
Diploma or equivalent qualification in ICT A+ certification Microsoft Certified Desktop Support Technician (MCDST) (added advantage)
Experience
Minimum 2 years ICT experience
Job Type: Temporary
Contract length: 36 months
Application Question(s):
Do you have A+ Certification?
Education:
Diploma (Preferred)
Experience:
ICT: 2 years (Preferred)
Work Location: In person
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Job Detail
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Job IdJD1535868
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationPretoria, GP, ZA, South Africa
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EducationNot mentioned