Job Description

Service Design and Transition Analyst


Johannesburg, -, South Africa

New



1 additional location
Digital Technology
Corporate Services


? JOH00003Q

Joining Arup

Arup's purpose, shared values and collaborative approach has set us apart for over 75 years, guiding how we shape a better world.


The Service Management Excellence team is globally responsible for service transition, service delivery, continual improvement, data quality and reporting, and process governance. As part of the Digital Technology Group, the team plays a critical role in enabling and sustaining digital services across the organisation.


By embedding robust service management practices, the team ensures that new services are transitioned smoothly into operation, support structures are clearly defined, and performance is measured and improved over time. This foundation of operational excellence underpins the reliability and effectiveness of digital tools and platforms, helping to enhance the experience of both internal users and external clients.


Through practices such as service level management, knowledge management, and problem and incident coordination, the team supports the delivery of consistent, high-quality service. Their work not only ensures that digital services are resilient and responsive but also drives continuous improvement and alignment with strategic business goals.

Watch this short clip to discover how Arup are shaping a better world and how you could be a part of it!

The Opportunity

At Arup, you belong to an extraordinary collective - in which we encourage individuality to thrive. Our strength comes from how we respect, share and connect our diverse experiences, perspectives and ideas. You will have the opportunity do socially useful work that has meaning - to Arup, to your career, to our members and to the clients and communities we serve.

Join a global team that underpins the delivery and support of digital services across the organisation. This role focuses on service design, transition, and governance--ensuring new services are user-centred, effectively transitioned, and continuously improved. Expect a dynamic day collaborating with global stakeholders, refining service design, managing transitions, and driving continual improvement. Service Design and collaborating with stakeholders to understand business requirements, developing service design packages, ensuring services are user-centred, and continuously improving service design processes. Service Transition and planning and coordinating activities required to transition services from development to production and overseeing knowledge management. A typical day might involve collaborating with global stakeholders to understand business requirements, developing and refining service design packages and planning and coordinating service transitions. This role values career progression and offers the opportunity to work in a diverse, global team. Being part of an ambitious team allows you to influence ideas and improvements. The role also emphasizes the importance of service design, operational readiness, and process improvement, providing ample opportunities for professional growth and development.

Is this role right for you?

Service Transition Experience - Experienced in managing the transition of services into live operation with minimal disruption. Service Design Experience - Able to translate business needs into user-focused service designs that support strategic goals. Process Improvement - Committed to reviewing and enhancing processes for greater efficiency and service quality.

What we offer you:

At Arup, we care about each member's success, so we can grow together.


We are owned in trust on behalf of our members, giving us the freedom, with personal responsibility, to set our own direction and choose work that aligns with our purpose and adds to Arup's legacy. Our members collaborate on ambitious projects to deliver remarkable outcomes for our clients and communities. Profit Share is a key part of our reward, enabling members to share in the results of our collective efforts.


An environment that will give you freedom to design with a purpose, focus on your skills to deliver quality work to our clients, opportunity to learn and share knowledge openly. You will have the opportunity to utilise your technical expertise to improve the lives of the most vulnerable in the communities in which we live and work through Arup's community engagement programme.


You'll have access to lots of learning opportunities and ongoing training through Arup university and other learning programmes.


Beyond a competitive guaranteed annual salary package, core benefits include medical aid and hospital gap cover; as well as provident fund covering retirement savings, life insurance and income protection in the event of disability. Core benefits form part of your guaranteed annual package.

Different people, shared values:

At Arup, we believe when talented people collaborate, great things are possible. Arup hires people with proven skills and open minds. We are taking deliberate action to create an inclusive culture that is grounded in our purpose to shape a better world.


At Arup, we welcome candidates from all backgrounds, regardless of age (within legal limits), disability, neurotype or mental health, gender, gender identity, gender expression, race, ethnicity, religion or belief, sexual orientation, socioeconomic background, whether you're pregnant or on family leave. We are an open environment that embraces diverse experiences, perspectives, and ideas - this drives our excellence.


Guided by our values and alignment with the UN Sustainable Development Goals, we create and contribute to equitable spaces and systems, while cultivating a sense of belonging for all. Our internal employee networks support our inclusive culture: from race, ethnicity and cross-cultural working to gender equity and LGBTQ+ and disability inclusion - we aim to create a space for you to express yourself and make a positive difference. Discover more about life at Arup at

www.arup.com/careers/your-life-at-arup

.

Our Application Process

To understand what to expect next, please visit our

Careers

page Our aim is to make this process as streamlined and easy as possible for our applicants.


Stay safe online - Arup will never ask for payment or your bank details as part of our recruitment process.


Recruitment Agencies - We have a Preferred Supplier List of trusted partners to assist us when required and do not acknowledge any speculative CVs or unsolicited candidate introductions from agencies not on the list.