Job Description

Service Delivery Manager

Location:

Century City, Cape Town (Onsite)

Salary:

R840 000 - R1 140 000 CTC per year

Benefits:

Medical aid contribution

Travel:

USA trips 2-4 times per year

We're looking for a seasoned

Service Delivery Manager

to lead the delivery of IT services for global clients in the mining and construction industries. This role is hands-on, client-facing, and central to keeping critical infrastructure and services running smoothly.

What you'll do

Oversee delivery of IT services across cloud and on-prem environments (VMWare, Kubernetes, Cisco, UBNT, Nokia NDAC). Ensure all services consistently meet SLA requirements. Manage incident, problem, change, and release processes. Act as the go-to contact for clients, handling escalations and building strong relationships. Monitor service performance, produce regular reports, and drive continuous improvement. Attend client meetings, present SLA reports, and manage expectations. Lead and mentor a team of around 10 service delivery professionals. Support recruitment and training within the service team.

What you'll bring

8+ years' experience in service delivery management. Proven track record managing SLAs and leading teams. A bachelor's degree in IT, Engineering, or similar. Strong client engagement and stakeholder management skills. A sharp eye for detail and the ability to see both the big picture and the small but important gaps.
Job Types: Full-time, Permanent

Pay: R850000,00 - R1140000,00 per year

Ability to commute/relocate:

Century City, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Experience:

Service Delivery Management: 8 years (Required) Cloud: 8 years (Required) On-prem: 8 years (Required) VMWare: 8 years (Required) Kubernetes: 8 years (Required) Cisco: 8 years (Required) UBNT: 8 years (Required) Nokia Drone Networks: 8 years (Required) Team Management: 8 years (Required)
Work Location: In person