Job Description

We are looking for a Service Coordinator to join our TNT Fire & Safety team to provide recommendations and suggestions for new services to our clients. We need someone detail-oriented with an eye on customer satisfaction to ensure clients receive the services they need for a speedy recovery.

A Service Coordinator's responsibilities include working directly with clients, technicians and stakeholders to ensure efficient and professional service.

Please do not apply if you do not fit the minimum requirements.

Key Responsibilities

Manage correspondence and communication with all service providers, sub-contractors, and other stakeholders via email and telephone Assist in the preparation and coordination of reports and presentations using Word, Excel, and other MS Office programs. Respond timeously and professionally to any queries that occur during the delivery of services and installations Liaise with accountants and collate creditor invoices Perform admin duties such as organizing and managing files, scheduling appointments, tracking service records, ordering supplies, etc. Monitor the services being provided and stay up to date on any services being introduced or discontinued Evaluate the quality of all services and identify areas of improvement Provide an admin support role to the Technical Services Manager

Requirements and skills

A minimum of 3 years of proven work experience as a Service Coordinator or similar customer service role Have a minimum of 2 years' experience using MS Office - Specifically EXCEL (mandatory) Able to work independently and within a team Strong problem-solving ability Can multi-task and work independently Strong work ethic and service skills Excellent communication and interpersonal skills Motivated and able to navigate their own learning by staying up to date with services, policies, and regulations Strong record-keeping and analytical skills Excellent organizational skills and attention to detail A diploma in administration is preferred but not compulsory
Salary is negotiable and dependent on experience and qualification.

Kindly note: By applying for this position, you provide TNT Fire & Safety permission to conduct the necessary background checks, including criminal and credit reports.

Job Type: Full-time

Pay: R12000,00 - R15500,00 per month

Ability to commute/relocate:

Elsies River, Western Cape: Reliably commute or planning to relocate before starting work (Required)
Education:

Diploma (Preferred)
Experience:

service industry: 3 years (Required)
Application Deadline: 2025/10/15