Service Controller (major Accounts)
Job Description
Job Summary Job Title: Service Controller (Major Accounts) - Johannesburg
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Join a high-performing service control centre focused on managing breakdowns and scheduling services within company KPIs. Ensure professional customer handling, timely technician dispatch, and complete customer satisfaction follow-ups. Oversee the servicing of contract, STH, and PMA machines as per manufacturer guidelines and ensure all jobs are 100% completed. Identify additional repair needs and support contract/regional managers and parts coordinators in obtaining valid orders.
Minimum Requirements:
Grade 12
1 year of service admin or call centre experience
Computer skills (email, Excel, Word, PowerPoint)
Deadline-driven and works well under pressure
Responsibilities:
Maintain accurate service schedules in ADP
Schedule services using Service App & Webfleet
Dispatch and monitor technician productivity
Follow up with customers and technicians post-service
Obtain approvals for additional work and reschedule if needed
Update CRM and hour meter readings
Coordinate with parts department and issue weekly service schedules
Generate overdue service and telematics reports
Adhere to company processes and assist with debtors' queries
Support performance reviews and compliance with company policies
To apply, please submit your CV, as well as your latest payslip
, to
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Recruiter
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Job Detail
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Job IdJD1422609
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:R15000 - 22000 per month
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Employment StatusPermanent
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Job LocationJohannesburg, Gauteng, South Africa
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EducationNot mentioned