Job Description

Service Centre ConsultantOur client is looking for a dynamic and customer-focused Service Centre Consultant to join their growing team. If youre passionate about delivering world-class service and building lasting client relationships, this opportunity is for you.
About the Role:
The Service Centre Consultant will serve as the primary point of contact for customer queries, ensuring a professional, responsive, and seamless client experience. This role is key in driving customer retention, improving service delivery, and fostering continuous improvement in customer support operations.
Key Responsibilities:

• Handle inbound calls and respond to written queries promptly and effectively
• Analyse customer feedback and identify root causes of service breakdowns
• Collaborate with cross-functional teams to improve the overall client journey
• Promote digital self-service tools and encourage adoption
• Accurately document all customer interactions and maintain service records
• Meet daily performance targets and uphold service excellence
• Stay updated on products, systems, and compliance requirements
• Deliver insights and trends to improve customer engagement strategies

Qualifications requirements:

• Matric (required)
• NQF Level 5 or equivalent (preferred)
• RE5 certification is an advantage

Experience:

• 23 years in sales and client service roles
• 12 years in life insurance, especially with a focus on retention
• Experience in managing and improving customer experience

Skills & Competencies:

• Strong communication and interpersonal skills
• Analytical and problem-solving mindset
• High attention to detail and process adherence
• Committed to personal development and continuous learning
• Passionate about delivering exceptional customer service

Why Join Our Client?
xe2x9cxa8 Work in a customer-first, high-performance culture
xe2x9cxa8 Contribute to innovation and continuous service improvement
xe2x9cxa8 Opportunities for growth and personal development within a reputable organization
Ready to deliver an outstanding client experience?Apply now and take the next step in your customer service career with a market-leading employer.