Job Description

We're glad you want to help us make a difference!
We create better everyday conditions for people. We do this by contributing to a more sustainable future through engineering innovation. We love what we do and we're good at it. We're now looking for passionate Service Centre Manager at Alfa Laval, Johannesburg, South Africa who would be directly responsible to lead an energetic team of our workshop job execution with quality and pace. This is an excellent opportunity to be a part of most dynamic and transforming 'Service' team of Alfa Laval MEA.
About Us
Alfa Laval is a leading global provider of first-rate products in the areas of heat transfer, separation and fluid handling. Our team is dedicated to pushing boundaries and achieving excellence mainly in energy, the environment, food and the marine industry.
Service Operations Department is looking for a Service Centre Manager at Johannesburg, South Africa. This is an interesting and challenging opportunity to be part of a dynamic, motivated & competent team and presents growth opportunities in one of the most interesting markets!
About the role:
The individual will be responsible for leading, developing and securing a high performing Service Centre organization in line with the overall Service strategy and the Alfa Laval culture in order to
a) Create an excellent customer experience
b) Deliver service excellence - safety, quality, delivery and cost
c) Meet and develop the service market demands supporting service growth opportunities
The main activities include the following

• Secure a strong QHSE culture within the service centers.
• Manage and develop capabilities needed to support the overall service strategy whilst leading and implementing the service transformational roadmap.
• Responsible for the Service Centre cost center forecast and result including investments and managing progress against financial targets.
• Drive continuous safety and efficiency improvements as well as innovative processes and technologies and implement change management to adapt to new market demands and increase the competitiveness of the service center.
• Support proactive service sales by lead generation in collaboration with service sales.
• Manage customer relationships internally and externally towards delivering excellent customer experience.
• Lead the Service Centre team and Field Service Team giving direction and ensuring that they are performing with a strong customer orientated mindset.
• Develop, motivate and coach direct reports and secure a proper competence development.
• Adapt quickly ensuring availability of internal and external resources based on customer demands.
• Identify and manage high quality sub-suppliers for repairs and reconditioning and general purchases optimizing cost and ensuring high quality service.
• Ensure that service jobs are executed according to importance in close cooperation with sales and deviations are reported and aligned with sales.
• Implement and follow up on relevant KPIs to measure and improve performance
• Define best practice and share that with other Alfa Laval organizations
• Manage and develop authorized workshops and service providers.
• Member of the regional Service Operations Management team

Competencies, Educational Qualification, Years of experience

• Mechanical engineer with 10+ years' experience including managing a service center or workshop . Ideally experience in GPHE and rotating equipment - decanters and HSS
• Individuals with strong service culture, customer focus, results driven, continuous improvement mindset, excellent people and communication skills, ability to build relations internally and externally and agile easily adapting to changing circumstances
• The person would be managing total team size of 10-15 employees.

Why Alfa Laval?

• An exciting place to build your career having opportunity to expand your global network, inside and outside of Alfa Laval, with different nationalities.
• Excellent learning opportunity to work with our global leaders.
• We offer you an interesting and challenging position in an international, open, and friendly environment where we help each other to develop and create value for our customers

"We care about diversity, inclusion and equity in our recruitment processes. We also believe behavioural traits can provide important insights into a candidate's fit to a role. To help us achieve this we apply Pymetrics assessments, and upon application you will be invited to play the assessment games."

Skills Required