Job Description

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The successful candidate will be responsible to deliver an advisory service order to attend to non - technical service activities accurately and timeously as per agreed standard operating procedures.
Specific Role Responsibilities:To deal with all customers and coordinate service work and time To act as liaison between service customers and dealership To promote the sales of labour and parts Maintain service appointment list Obtain the customers approval and signature after first making sure the customer understands the dealership payment policy Contact the customer for authorisation whenever the repair order needs to be extended beyond agreed estimate and give him the new total cost estimate and new delivery time Record the results of the contract on the repair order and any additional instructions authorised by the customer (or the customers refusal to authorise additional safety-related repairs) Follow up while the repair is in progress to ensure its completion on schedule in accordance with repair instructions Maintain customer file (Follow up system), telephoning the customers who have not responded to a mailing, ensure customer satisfaction by calling customers who have had major repairs Settle customer complaints promptly Explain to the customer work performed and parts replaced when presenting the invoice Inform the Service Manager about trends in customer appointments, and shop performance Inform the sales department of the customers intention or possible intention to trade or sell Perform test drive after completion of repairs if necessary Attend training that the distributor provides for Service Advisor Maintain neat and tidy appearance for greeting customer Develop communication skills to reinforce customer relationship Conform to warranty policies Keep on top of work in progress Cash outstanding
Qualification and Experience:Matric Certificate 3 - 5 years' work experience within the motor industry in a service advisor capacity with technical knowledge Kia brand background would be an added advantage
Skills and Personal Attributes:Occupational Health and Safety * Trust and Integrity