Job Description

Automotive Industry Experience Essential

Purpose

The Service Advisor serves as the primary point of contact between customers and the workshop/dealership. The role is responsible for delivering excellent customer service, accurately diagnosing service needs, coordinating repairs, and ensuring customer satisfaction while supporting workshop efficiency and profitability.

Key Responsibilities

Customer Service

Greet customers professionally and establish their vehicle service requirements Provide clear explanations of repairs, maintenance, costs, and timelines Keep customers informed on repair progress, delays, or additional work required Handle customer concerns and complaints promptly and professionally
Vehicle Intake & Job Cards

Open and manage job cards accurately and efficiently Conduct preliminary vehicle inspections and record customer-reported issues Ensure all vehicle and customer details are captured correctly
Workshop Coordination

Liaise between customers, technicians, and parts department Allocate work to technicians in consultation with the Workshop Manager Monitor repair progress to ensure deadlines are met Ensure quality checks are completed before vehicle release
Administration & Compliance

Prepare estimates, quotations, and invoices accurately Ensure compliance with company policies, OEM standards (where applicable), and health & safety regulations Maintain accurate records and documentation Manage and understand the warranty on vehicles
Sales & Upselling

Identify opportunities to upsell additional services or maintenance Promote service specials, warranties, and value-added products Contribute to service department revenue targets

Minimum Requirements

Qualifications & Experience

Matric (Grade 12) - essential Automotive-related qualification or Service Advisor certification - advantageous Minimum 2-4 years' experience as a Service Advisor in a dealership or automotive workshop Experience working with automotive service systems (e.g. Automate, Kerridge, Evolve, or similar)
Skills & Competencies

Strong customer service and communication skills Sound mechanical knowledge and understanding of automotive repairs Ability to work under pressure in a fast-paced environment Excellent organisational and time-management skills Computer literacy (MS Office and dealer management systems) Attention to detail and accuracy
Personal Attributes

Professional, friendly, and customer-focused Honest, reliable, and accountable Team player with a proactive attitude Ability to handle conflict and difficult customers calmly
Working Conditions

Workshop and office-based environment May require overtime or Saturday work depending on operational needs
Job Type: Temp to perm

Work Location: In person