Job Description

Key Responsibilities Include but are not limited to:Handle incoming customer calls, emails, and portal requests promptly and professionally. Log and track customer enquiries in CRM (Salesforce) with complete and accurate data. Initiate service reminders and create service requests in Salesforce. Prepare service and repair quotations, follow up on payments, and support finance processes. Order spare parts and consumables, and liaise with logistics and inventory controllers. Process purchase orders (POs), sales orders (SOs), and related documents in SAP. Coordinate and schedule Field Service Engineers for onsite visits, maintaining updated calendars. Keep customers informed and manage communication between stakeholders. Resolve customer complaints effectively, escalating when necessary. Maintain accurate records of customer data, installed systems, and transactions. Ensure all month-end related service transactions are completed timeously. Prepare governmental tender documents and international invitation documents. Confirm customer orders on ARIBA and process RMAs (returns, repairs, exchanges). Manage central support mailbox and contribute to NPS (customer satisfaction surveys). Participate in audits, stock takes, and departmental projects. Drive process an improvements, including SAP/CRM enhancements. Train new staff in the team and provide back-up for colleagues.

Benefits
What We OfferThe opportunity to work in a global Meditech company with cutting-edge technology. A supportive and collaborative team environment. Training and development opportunities to grow within the role. Competitive benefits package.

Job Requirements
Educational Qualification:
Minimum Requirement:
Diploma (NQF6) or higher in Business Administration or related fields
Experience:
Minimum 3 years of work experience
Attributes and Skills Needed:Mode of problem-solving that is systematic, structured, analytical, detail-orientated and practical. Strong customer service orientation with excellent communication skills. Ability to multitask, prioritize, and remain detail-oriented in a fast-paced environment. Proficiency in Salesforce, SAP, ARIBA or similar ERP/CRM systems is an advantage. Solid organizational and administrative skills. Ability to collaborate across departments (Finance, Logistics, Sales, IT). Problem-solving mindset with a proactive approach to service delivery. Willingness to learn and continuously improve processes. Team player, but able to take initiative and work independently when needed

Your ZEISS Recruiting Team:
Maite Nomthandaso Nakana, Thema Masoga