Job Description

POSITION

Service Administrator | Location: Durban for KZN Region| Reporting to: Service

Manager

QUALIFICATIONS AND EXPERIENCE

Grade 12 or NQF 4 equivalent

2-3 Years in a similar role, ideally in a customer focused environment

Technical aptitude and knowledge of catering equipment would be an advantage

Has in depth knowledge of food service equipment.

Knowledge of Syspro and MS applications.

RESPONSIBILITIES

Receive and recording all work entering and exiting the Service Department.

Liaise with existing and new customers

To deal with customers on a one-on-one basis with regards to service-related jobs.

To work together with the service manager as to ensure work is completed on time and work delegated according to priority for the most productive results.

To make sure all job cards are processed and recorded then allocated to the correct service technician.

Invoicing and collection of payment after completed work as per the company process.

To follow up on repairs completed for quality standards.

Make sure that client's parts are ordered should there not be stock available immediately.

Handling customer inquiries and complaints to maintain high levels of customer satisfaction.

COMPETENCIES

High level of planning and organizing Attention to detail Excellent interpersonal and presentation skills Ability to work under pressure effectively and be proactive where necessary. Ability to work effectively with minimal supervision A positive attitude to work and colleagues A proven track record of success Highest level of honesty Must have passion for customer service.
Please send your applications to hr@vulcan.co.za

Visit our website @Careers - Vulcan Catering

Closing date: 17 October 2025

Job Types: Full-time, Permanent

Pay: R10000,00 - R12000,00 per month

Work Location: In person