Job Description

Our client is an innovative automotive group dedicated to transforming the car ownership experience. Our mission is to create magical moments for every customer, whether they're purchasing a new or pre-owned vehicle. Our diverse brand portfolio serves multiple automotive market segments with cutting-edge solutions.
The Opportunity Are you a results-driven service management professional with a passion for operational excellence? We're seeking an exceptional Service Admin Manager to lead our workshop administration and customer service strategy.
Key Responsibilities

• Manage service advisor teams and workshop operations
• Drive departmental efficiency and productivity
• Oversee warranty claims and service administration
• Ensure compliance with Original Equipment Manufacturer (OEM) standards
• Develop and implement robust administrative systems

• Minimum 5 years' experience in senior service advisor and administrative roles
• Proven track record in corporate dealership environments
• Demonstrated ability to achieve departmental targets and profitability

• Outstanding staff management capabilities
• Entrepreneurial mindset
• Goal-oriented and results-driven
• Excellent conflict resolution skills
• Ability to thrive in fast-paced environments
• Strong team player
• Transparent and honest communication

• Proficient in MS Office Suite
• Experience with automotive platforms (Evolve and IAL advantageous)
• Digital native with strong technological aptitude

• Production and operational efficiency
• Administrative excellence
• Labour sales management
• Warranty administration
• Regulatory compliance

• Challenging and dynamic work environment
• Opportunity to drive service innovation
• Professional development potential
• Competitive remuneration package

• Primary Hours: 7:30 AM - 5:30 PM (Monday-Friday)
• Additional Saturday morning shifts: 8:00 AM - 1:00 PM
• Reporting directly to Dealer Principal