Senior Warranty Technician Global Grade 10
Middelburg, MP, ZA, South Africa
Job Description
Key Outputs
Achieve warranty balanced score card targets and KPI's
Control cost effectively on all types of warranty claims Control suspense and debtors accounts effectively
Effective communication
Approve and process warranty claims and payments
Provide expert technical support for warranty resolution
Provide feedback on warranty issues to supervisors
Safety
Ensure effective self-management and performance ownership
Qualification, Experience and Competencies
Grade 12
Must be a Qualified Artisan, Mechanic in relevant trade e.g. Diesel Mechanic / Heavy Equipment Mechanic or relevant mechanical engineering qualification
3-year post apprentice/learnership experience Machine general technical knowledge and applied skills, Applicable product knowledge
Basic financial acumen, influencing and negotiating
Technical report writing skill, Customer responsiveness
Organisational awareness, Attention to detail
computer literate (MS Office, SIS ET and SAP/CRM - warranty role
Problem solving and failure analysis skill
Sound understanding of Warranty policies & procedures and communication skills
* Willing to work overtime
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Job Detail
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Job IdJD1520252
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMiddelburg, MP, ZA, South Africa
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EducationNot mentioned