Job Description

The Senior Utilities Analyst is responsible for ensuring accurate utility consumption tracking, billing, and cost recovery across the groups properties. The role leverages advanced data analysis, reporting tools, and industry best practices to optimize utility management, support sustainability initiatives, and provide actionable insights to the Head of Utilities and management.
Key Performance Areas

• Analyse utility consumption, costs, and billing to ensure accurate allocation to tenants.
• Validate municipal and tenant invoices and ensure recoveries align with company billing methodologies.
• Prepare comprehensive reports and dashboards to monitor utility performance, anomalies, and cost-saving opportunities.
• Support budgeting, forecasting, and cost management for utilities across the property portfolio.
• Collaborate with internal teams, tenants, municipalities, and service providers to resolve utility-related queries.
• Maintain accurate and organized utility records, including databases and filing systems.
• Identify and implement process improvements, technology solutions, and energy efficiency initiatives.
• Stay updated on South African municipal bylaws, tariffs, Eskom electricity structures, and sustainability regulations.

1. Billing checks and recovery ratios (Invoice management)

• Capturing and verifying of council/municipal bills
• Verifying billing details and supply meter reading data
• Ensuring accurate and timely processing of billing data
• Reviewing recovery ratios
• Populating of various report per building

2. Data Analysis

• Collect, validate, and analyse utility data from tenants, municipalities, and service providers.
• Identify anomalies in consumption and billing, trends, or inefficiencies.
• Provide actionable recommendations to reduce costs and improve operational efficiency.
• Develop dashboards, KPIs, and reporting metrics to track portfolio-wide performance.

3. Utilities query resolutions

• Investigate and resolve tenant, municipal, or service provider utility queries.
• Liaise with property management, finance, and technical teams to ensure timely resolution.
• Maintain records of all queries, resolutions, and follow-up actions.
• Escalate complex or unresolved issues to the Head of Utilities for action.

4. Support to the Head of Utilities

• Provide data-driven insights and recommendations for strategic decision-making.
• Prepare reports for management meetings and presentations.
• Assist with budgeting, forecasting, and analysis of portfolio-wide utility costs.
• Identify opportunities for process improvements, cost savings, and sustainability initiatives.

5. Filing/Database Management

• Maintain organized utility records, including invoices, meter readings, contracts, and correspondence.
• Ensure databases are accurate, up-to-date, and easily accessible for reporting and audits.
• Monitor data quality and take corrective action where discrepancies are identified.

Minimum education & qualifications / Experience / Knowledge & Skills / Behavioral competencies

• Matric / Grade 12
• BCom Degree or Diploma in Chemical or Electrical engineering
• 5+ years' relevant experience in utilities management within the energy services or property management sector.
• Advanced Microsoft Excel
• Utility management software and smart metering systems.
• Electricity, water, and waste management principles in multi-tenanted properties.
• Renewable energy systems (solar PV, battery storage) and energy efficiency concepts.
• Financial literacy: utility billing, budgets, cost recovery strategies, Eskom tariffs, and municipal rates.
• Data analytics: ability to interpret complex utility data and produce actionable insights.
• South African municipal regulations, tariffs, and compliance requirements.
• Analytical and detail-oriented mindset.
• Strong problem-solving and decision-making ability.
• Excellent verbal and written communication skills.
• Stakeholder management and influencing skills (tenants, service providers, internal teams).
• Ability to work under pressure and meet tight deadlines.
• Proactive, self-motivated, and solution-focused.
• Collaborative, with ability to work across multidisciplinary teams.
• Driver's license Code B

Skills Required