Job Description

Job Summary ? NEW Travel Roles Vacancy - Johannesburg ?? ? Senior Travel Specialist (Africa) - Luxury Travel & Journeys (In office, JHB) ?? Live-out Role | Market-related salary - Negotiable (DOE) | Sales-driven, high-touch guest journeys Kendrick Recruitment is seeking an experienced Senior Africa Travel Specialist for a luxury travel and journeys division based at Head Office in Johannesburg. This role is suited to a confident, highly knowledgeable travel professional who can design bespoke itineraries across Southern and East Africa ; convert enquiries into bookings, and consistently deliver exceptional, detail-perfect guest proposals. This position blends high-level itinerary planning with proactive sales engagement and strong commercial delivery. Key Responsibilities Travel Coordination & Planning o Design and sell tailor-made itineraries including flights, transfers, and accommodation across luxury lodges/hotels and preferred partners o Proactively engage with prospective guests to convert enquiries into confirmed bookings o Upsell and cross-sell experiences, properties, and added-value services where appropriate o Maintain detailed product knowledge across the portfolio, including room types, layouts, locations, and services o Stay updated on third-party partners and destination logistics across Southern and East Africa Sales & Revenue Generation o Meet or exceed monthly and annual sales targets through direct bookings o Track and report on conversion, sales performance, and revenue metrics o Identify new business opportunities and contribute to sales strategies and campaigns o Build and maintain strong relationships with high-value guests and repeat clientele Booking Management & Administration o Capture bookings accurately and maintain complete reservation files from enquiry through guest departure o Confirm bookings timeously via email and ensure all operational notes and requirements are correct o Work confidently across reservations and CRM platforms, ensuring clean data and consistent follow-through Financial Management o Ensure timely payment collection and follow-ups on outstanding balances o Submit monthly reconciliations, booking breakdowns, and required reporting Guest Service Excellence o Handle guest feedback and complaints professionally and promptly, ensuring service recovery o Ensure proposals and communication are accurate, polished, and aligned to brand standards o Follow up with guests post-travel to ensure satisfaction and strengthen loyalty Professional Development o Attend educational trips and trade events as required o Contribute to departmental profitability through excellent service delivery and conversion Requirements Education o Grade 12 essential o Tourism or Hospitality Degree/Diploma advantageous Experience o Minimum 8 years' experience in a similar travel sales role with proven sales performance, ideally within a tour operator environment o Strong exposure to luxury travel planning and complex itinerary building Technical Skills o Proficiency in MS Office essential o Tourplan and Res Request essential o Strong understanding of CRM systems and KPI/target-driven work environments o Comprehensive Southern and East Africa destination knowledge essential Core Competencies o Excellent written and verbal English communication o Strong time management, discipline, and ability to manage multiple files simultaneously o Commercially strong, confident closer, and skilled negotiator o Guest-centric mindset with high attention to detail o Professional, calm under pressure, and a strong team player To Apply Please submit your CV, contactable references, and a recent head and shoulders photograph ASAP. ? Please Note: If you do not receive feedback within 7 working days, kindly consider your application unsuccessful.
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