Job Description

Job Summary
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Inbound DMC
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offering
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extraordinary expeditionary
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routes in
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northern Tanzania
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, connecting guests with unscripted adventures in the
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Serengeti
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is currently recruiting for a
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Senior Travel Designer.
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The candidate will be responsible for creating and managing
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travel arrangements
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, providing
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exceptional customer service
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, handling
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reservations
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, and overseeing
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travel consulting and management tasks.
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While the role is based in
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Constantia, Cape Town
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flexibility for remote / hybrid work is available.
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Duties:
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Sales development
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Start to finish luxury market bookings focussed on East Africa
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Ensuring that all booking issues are resolved, managing all the changes and adding any developments to the booking to ensure that the client's trip is booked and planned perfectly.
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Ensuring all relevant reservations systems are and any other internal systems not mentioned.
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Handle Accommodation, flights transfer & touring bookings.
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Book relevant tickets as required.
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Book relevant accommodation
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Ensure all booking details pull through accordingly once confirmation emails are received.
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Handle queries on various matters.
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Process any additional changes/updates after confirmation to the itinerary.
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Maintain booking file (electronically) incl. Agent correspondence, AP correspondence, costings, invoices & credit notes and updated booking file cover/summary and ensure all documents are in
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Requirements:
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At least 5+ years' experience in luxury travel or hospitality industry
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Bachelor's degree in hospitality management or Tourism
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In-depth product knowledge East Africa, particularly Tanzania and Kenya.
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Travel Consulting, Travel Management, and Travel Arrangements skills
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Customer Service and Reservations experience
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Strong attention to detail and organizational skills
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Excellent communication and interpersonal abilities
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Knowledge of safari destinations and wildlife conservation
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Problem-solving skills and ability to work under pressure
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Proven track record in customer relationship management and developing travel products and services, specifically in the inbound tourism sector.
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Computer literate (Microsoft Office, email, Internet).
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Excellent written and verbal communication skills in English.
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Familiarity with TourPlan, WISH, or other booking / operating systems.
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