Job Description

Job Summary ? Travel Industry Role: Senior Travel Advisor - Cape Town ? Location: Cape Town, Western Cape ? Salary: Market-related, commensurate with experience ? Accommodation: Live-out ? Start Date: Immediate (applications close 20 November 2025) Position Overview A leading collection of luxury safari lodges and boutique travel brands is seeking a Senior Travel Advisor to join its exclusive Concierge Team based, for two boutique 5* safari lodge, based at their offices in Cape Town. This position is at the heart of the guest journey, blending personal service, high-level itinerary design, and authentic relationship building across Africa's most exceptional destinations. The role is ideally suited to a confident, mature professional with deep knowledge of Southern and East Africa, a passion for creating meaningful travel experiences, and the precision to deliver seamless itineraries for discerning guests and travel partners. Key Responsibilities 1. Relationship Building & Trade Engagement Cultivate meaningful relationships with international travel advisors, DMC partners, and direct clients. Represent the Concierge Team with warmth and professionalism, ensuring trust and loyalty in every interaction. Handle sensitive requests and high-pressure situations with maturity and composure. 2. Tailored Itinerary Design Design multi-destination, luxury itineraries across Southern and East Africa. Incorporate bespoke transfers, boutique hotels, private guides, and exclusive experiences. Anticipate challenges proactively and deliver thoughtful, detail-oriented solutions. 3. Sales & Revenue Convert enquiries into confirmed bookings through expertise, trust, and exceptional service. Drive ancillary sales through extensions, flights, and bespoke experiences. Monitor margins, allocations, and inventory in collaboration with revenue teams. 4. Coordination & Execution Manage the full guest journey from enquiry to post-travel follow-up. Liaise seamlessly with lodge operations, logistics, and guest service teams. Ensure all arrangements are executed flawlessly and aligned with brand standards. 5. Product Mastery & Brand Representation Maintain up-to-date knowledge of partner lodges, hotels, and destinations. Conduct site visits, represent the brand at trade events, and contribute to training initiatives. Share expertise generously within the team and uphold a culture of excellence and empathy. Candidate Profile 5+ years' experience in luxury travel, safari sales, or high-end DMC operations. Deep understanding of South African safari regions, Cape Town, and the Winelands. Confident handling complex itineraries for international high-net-worth clients. Commercially astute with proven sales success and relationship management skills. Proficiency in systems such as Safari Portal, Tourplan, or CRM platforms. Exceptional written and verbal communication skills in English. Mature; flexible, and calm under pressure, with a natural flair for guest relations. Why Apply? Join a highly respected brand redefining luxury travel through authenticity, connection, and care. Collaborative; trusted, and professional work environment. Engage with a global network of elite travel partners. Opportunity to shape guest journeys that celebrate Africa's finest destinations. ? TO APPLY: Submit your CV, contactable references, and a recent head & shoulders photograph ASAP! ? Please Note: If you do not receive feedback within 7 working days, kindly consider your application unsuccessful.
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