Senior Tour Consultant

Bryanston, Gauteng 2021, South Africa

Job Description

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Our client has dedicated itself to simplifying your African adventure.

JOB PURPOSE

To proficiently oversee product reservations and scheduled tour operations to surpass client and supplier expectations.

SCOPE
  • The product includes client-scheduled tours and transfers.
  • Reservations encompass bookings from internal and external B2B and B2C channels.
  • Tour operations focus on seat-in-coach tours.
  • Clients: Various divisions including international agents, local tour operators, and online direct consumers.
  • Suppliers: Accommodations, excursion operators, tour guides, and transport providers.


KEY RESPONSIBILITIES

RESERVATIONS SHARED MAILBOX
  • Manage emails in designated inboxes daily, accurately categorizing, acting, and filing.
  • Adhere to response standards and timelines.


WEBSITE LIVE CHAT
  • Promptly engage and respond to customers browsing the clients website.
  • Comply with Live Chat standards during working hours.


QUOTING
  • Understand pricing for day tours and transfers.
  • Follow department quoting procedures.
  • Demonstrate comprehensive knowledge of financial and operational factors impacting tours.


RESERVATIONS
  • Confirm and book allocated tours, transfers, day tours, and charters from various sales channels.
  • Process booking requests within set timeframes.
  • Monitor tour group numbers to prevent double bookings.
  • Convert provisional bookings by the deadline.
  • Manage supplier allocations.
  • Adhere to department reservations and confirmation procedures.


TOUR FINANCIALS
  • Manage supplier negotiations and terms.
  • Calculate tour costing and selling rates.
  • Monitor allocated tours profitability.
  • Invoice bookings accurately and ensure timely payments to suppliers.
  • Follow department invoicing and payment procedures.


CANCELLATIONS & REFUNDS
  • Understand cancellation policies and travel laws.
  • Execute department procedures to avoid cancellation fees.
  • Negotiate cancellation fees and refunds with suppliers and clients when necessary.
  • Process cancellations and refunds appropriately.


PRE-TOUR OPERATIONS
  • Arrange tour dispatch details and room configurations.
  • Coordinate bookings and ensure accurate rooming lists.
  • Communicate with suppliers and guests regarding tour requirements.
  • Allocate vehicles and tour guides per schedule.
  • Prepare documentation and brief tour guides.
  • Address last-minute guest additions promptly.


DURING TOUR OPERATIONS
  • Assist with lost luggage incidents.
  • Arrange transfers and address issues during the tour.
  • Support tour guides and report any negative impacts to agents.
  • Handle post-tour travel requirements.


SERVICE DELIVERY / CUSTOMER SERVICE
  • Maintain service standards and communicate effectively with clients and suppliers.
  • Respond promptly to requests and provide destination information.
  • Offer additional services and ensure accurate documentation storage.
  • Fulfill emergency duties as required.


INCIDENTS & COMPLAINTS
  • Report incidents promptly and follow set procedures.
  • Resolve issues immediately and document the Incidents Report.


SALES
  • Provide comprehensive product information and follow up on quotations.
  • Understand sales strategies and goals.


PRODUCT
  • Monitor feedback and update product content.
  • Familiarize yourself with all tour itineraries.


Requirements



QUALIFICATIONS & SKILLS
  • High school diploma or equivalent.
  • Preferably a Travel & Tourism qualification.
  • Profound knowledge of Regional countries and Southern Africa.
  • Proficiency in online systems.
  • 3 years of experience in Group Series Tour consulting.
  • Familiarity with Tourplan is advantageous.


COMPETENCIES
  • Strong communication, problem-solving, and organizational skills.
  • Effective negotiation and decision-making abilities.
  • Attention to detail and knowledge of financial principles.
  • Team player with logistical and tourism industry knowledge.
  • Proficient in Microsoft Office Software.
  • Innovative, proactive, and adept at time management.


Benefits


Our awesome client boasts a crew of passionate, skilled, and real-deal individuals. If youre brimming with enthusiasm, talent, and grit, keep those peepers glued here!

Things close to their hearts: Positivity, Out-of-the-box thinking, Honesty, Respect, Responsibility, Adaptability, Team spirit, Going above and beyond, Sharing ideas, and lending an ear to others.

Matric certificate. Travel & Tourism qualification. 3-5 years of experience in the Tourism Industry. Knowledge of the Marathon World is essential. Experience with Tourplan is required.

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Job Detail

  • Job Id
    JD1299447
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    Bryanston, Gauteng 2021, South Africa
  • Education
    Not mentioned