Job Description

We're Hiring: Senior Technician | Operations - Technical Division

Are you an experienced technical professional ready to take ownership of installations, support, and training at scale?


We're looking for a

Senior Technician

to join our

Operations - Technical team

in

Modderfontein, Johannesburg

. This senior role combines hands-on technical expertise, leadership in training, and customer support -- ideal for someone who thrives on responsibility, precision, and impact.

Location:

Modderfontein, Johannesburg

Hours:

Monday to Friday, 08h00 - 17h00 (with occasional travel to other provinces)

Reporting To:

Technical Support Manager

?

Department:

Operations - Technical

Purpose

As a Senior Technician, you will perform all duties to the highest standard, protecting and promoting the company's interests, reputation, and goodwill. Professionalism, neatness, and courteous conduct are essential, along with strict adherence to company policies and procedures.

Key Duties & Responsibilities

Training

Deliver ongoing technical and operational training to internal and external clients. Train account managers, sales staff, and call centre teams.

Site Inspections

Conduct scheduled site inspections in line with company processes. Complete and submit inspection reports within required timelines.

Installations

Lead installations following company policies and procedures. Ensure devices meet minimum specification levels. Diagnose and resolve technical issues efficiently. Manage onsite installation, repair, maintenance, and testing tasks. Ensure sites are left clean, safe, and compliant. Liaise with technical colleagues and customers to ensure quality and safety.

Support

Provide advanced technical support services to clients and external technicians nationwide. Assist outsourced technicians with complex issues. Attend to site escalations and monitor multiple regional calls. Document service and installation actions accurately.

General Duties

Maintain customer confidence by keeping service information confidential. Take responsibility for the overall well-being of the vehicle, including boot stock. Drive vehicles responsibly and in adherence to road regulations. Ensure vehicle maintenance, cleanliness, and servicing at correct intervals. Maintain quality of tools and equipment. Ensure job cards are signed by clients and submitted per company procedures. Perform additional ad hoc duties as required by the business. Manage spares and consumables received as boot stock, ensuring accountability. Load correct spares onto the vehicle and replenish boot stock regularly. Return damaged and used spares to stores. Complete monthly boot stock counts. Escalate unresolved installations or services to relevant managers. Adhere strictly to health and safety requirements as per company procedure.

Skills & Competencies

?? Strong report-writing skills

?? Punctual, reliable, and observant

?? Sense of urgency and ability to prioritize tasks

?? Well-prepared, organized, and detail-oriented

?? Excellent communication and interpersonal skills

?? Ability to work independently and mentor others

?? Willingness to learn and develop new skills

?? Valid driver's license

?? Good geographical knowledge of the Gauteng region

Why Join Us?

This senior role offers the opportunity to:

Lead technical excellence and customer satisfaction. Mentor and support technicians nationwide. Grow your career in a dynamic, professional environment.

Preference will be made to support EE / AA measures.

Ready to step into a senior technical role and make an impact?

Apply now or share with someone who'd be perfect for this position -- your expertise could define the future of our technical operations.


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