Job Description

DUTIES AND RESPONSIBILITIES:

Server & Cloud Administration

Manage, configure, and maintain Windows Server, Azure AD, and Microsoft 365 services Implement and monitor patch management policies across servers and endpoints Ensure high availability, uptime, and disaster recovery readiness

Network & Security Management

Configure and manage firewalls, switches, and network security appliances Maintain and enforce group policies and endpoint security controls Oversee antivirus, threat detection, and response platforms

RMM & Monitoring

Manage Remote Monitoring and Management (RMM) tools for proactive detection and resolution Produce regular health, performance, and compliance reports for infrastructure and endpoints Optimise alerting and escalation processes for faster resolution

Advanced Troubleshooting & Escalation

Serve as escalation point for 1st and 2nd line teams on complex technical issues Lead root-cause analysis and remediation of recurring infrastructure problems

Documentation & Compliance

Maintain detailed records of system configurations, patch logs, and network diagrams Ensure adherence to IT governance, POPIA, PCI-DSS, and internal ICT security standards

Projects & Continuous Improvement

Support IT infrastructure projects, upgrades, and migrations Recommend and implement new technologies to enhance efficiency, security, and scalability Collaborate with IT leadership to standardise best practices across stores and head office Advanced Windows Server and Azure administration Firewall, VPN, and switching configuration Patch management and group policy deployment RMM platforms and reporting Antivirus and endpoint protection solutions Backup, replication, and disaster recovery tools

REQUIREMENTS:

Degree/diploma in Computer Science, IT, or related field Minimum 4-5 years of experience in 3rd line/server administration Valid driver's licence Ability to travel to sites on occasion Strong knowledge of Microsoft Azure, Active Directory, and M365 ecosystem Proven expertise with firewalls, switches, VPNs, and RMM tools Experience with enterprise patching, GPO management, and endpoint security * Familiarity with IT service management (ticketing, SLA adherence, documentation)