Job Description

Position Reports to: Exec: User Support Service
Division: Strategy Enab & Modernisation
Location: Le-Hae Brooklyn, Pretoria
Advert Closing Date: 02 October 2025
About the Position
If you are the type of person gifted with a curious and analytical mind that effortlessly navigates the intersecting worlds of technology, legal frameworks, and compliance, this role offers a unique opportunity to shine. As a specialist entrusted with managing and optimizing contract lifecycle and supplier management of complex emerging technology, Cloud, and AI technology, you will be the pivotal bridge connecting technical deployments, contractual obligations, and financial oversight. Your obsession with precision and attention to detail will empower you to collaborate seamlessly across diverse stakeholders-from cloud technology experts and legal counsel to procurement and finance experts-ensuring not only contractual compliance and cloud cost optimization but also ethical governance and regulatory alignment. By supporting service provider onboarding, driving total cost of ownership analysis, and safeguarding the accurate application of accounting standards for cloud assets, you will play a critical role in advancing the SARS' innovation roadmap while protecting its value and integrity. You will thrive in an environment that demands proactive problem-solving, strategic foresight, and the ability to translate complex technical concepts and legal terms into actionable business insights. This is your chance to influence high-impact decisions, foster sustainable technology partnerships, and champion a future-ready enterprise built on trust, transparency, and innovation. If you thrive in dynamic, multidisciplinary environments and are passionate about orchestrating technology-driven business success, this position is tailored for you.
Job Purpose
To provide highly analytical design thinking input, advice and guidance using your outstanding technical communication skills and subject matter expertise to ensure practical design alignment for all existing and forthcoming technology solutions by ensuring that all modernisation and enhancement initiatives are carefully and consistently evaluated against a non-exhaustive and constantly evolving set of software design life cycle principles, methodologies, governance standards and protocols.
Education and Experience
Minimum Qualification & Experience Required
Bachelor's Degree / Advanced Diploma (NQF 7) in Information Technology AND 8-10 years' experience in an IT Service Management environment (Governance, Risk and Compliance for Cloud related Technology. Contract Law or Finance qualification/certification will be added advantage) of which 3-4 years at operational specialist level.
#ALTERNATIVE
Senior Certificate (NQF 4) AND 15 year experience in an IT Service Management environment (Governance, Risk and Compliance for Cloud related Technology. Contract Law or Finance qualification/certification will be added advantage) of which 3-4 years at operational specialist level.
Minimum Functional Requirements
ITIL certification AND /OR COBIT certification
Microsoft Azure related certifications OR certifications for other Cloud platforms
Job Outputs:
Process

• Plan and manage strategic technology contracts with a focus on Cloud Services (SaaS, PaaS, IaaS), AI, and digital transformation initiatives, ensuring seamless contract execution, effective supplier performance, governance, risk mitigation, and alignment with technology agreements
• Ability to interpret contract terms/legalities, negotiate high value contracts, manage vendor disputes relating to emerging technology and cloud environments.
• Translate complex technical concepts and legal terms into actionable business insights.
• Solid understanding of global regulatory, privacy, and compliance standards as they relate to cloud and emerging technologies.
• Analyse and make recommendations about improvements to specialist systems, procedures, policies and practices to achieve maximum contract compliance.
• Development of business cases, change requests, business requirements specification, and active participation in tender processes/vendor selections for complex technology solutions including Cloud Technologies
• Ensure ongoing cloud audit and compliance by monitoring adherence to contract obligations and regulatory standards, across complex service models.
• Contribute to the optimum utilisation of organisation's License Management and high value technology Cloud assets, advising on effective planning and development of area of specialisation resource plans.

• Collaborate closely with finance and accounting teams to ensure alignment with asset capitalisation policies, international accounting standards, and accurate input into fixed asset registers and cost attribution models for intangible cloud assets.

• Develop a single practice area in alignment with operational activity and procedural frameworks and ensure tactical implementation.
• Draw on own technical or professional expertise, knowledge and experience to identify and recommend tactical solutions to defined Supplier Management problems in practices.
• Integrate business information and technology contracts, compare, analyse and produce reports to identify trends, discrepancies and inconsistencies for decision making purposes.
• Optimise goal achievement through tactical strategy implementation and optimisation of practises, processes and systems across an internal value chain.
• Proactively identify interconnected Supplier Management problems, determine its impact and use to develop best fit alternatives; best practice implementation solutions.
• Recommend changes to optimise processes, systems, practice areas and associated procedures and execute the implementation of change and innovation.
• Translate top-down policy, apply modification in relation to own practice area and communicate impact to relevant stakeholders.
• Communicate a meaningful operational context that promotes the implementation of best practice, operational efficiency and client service delivery.

Governance

• Ensure all solution designs are in strict adherence to all organisational policies as well as the South African Tax, Customs and Excise Acts.
• Develop and/or align governance and compliance policies for own practice area to identify and manage risk exposure liability.

People

• Provide specialist know-how, support, advice, and practice thought leadership in area of expertise.
• Establishing and maintaining effective relationships to understand needs, and promote understanding of full systems, product, and related services, and ensuring alignment to provide an understanding of all functions within the IT environment and corresponding impact on the operational environment.
• Integrate new knowledge and transfer skills attained through formal and informal learning opportunities in the execution of your job.

Finance

• Ensure effective internal management and reconciliation of all solution artifacts.
• Implement and monitor the effective financial control, management of costs and corporate governance in area of specialisation.

Client

• Provide authoritative, specialist expertise and advice to internal and external stakeholders.
• Participate in the specialist practice community and contribute positively to organisation knowledge management.
• Develop & ensure implementation of a practice that builds service delivery excellence & encourage others to provide exceptional stakeholder service.

Behavioural competencies

• Honesty and Integrity
• Attention to Detail
• Commitment to Continuous Learning
• Organisational Awareness
• Building Sustainability
• Fairness and Transparency
• Analytical Thinking
• Accountability
• Conceptual Ability
• Trust
• Respect
• Problem Solving and Analysis

Technical competencies

• Reporting and Interpretation
• System Thinking
• Application Development and Maintenance
• Database Design and Management
• IT Knowledge
• Business Knowledge
• Efficiency improvement

Compliance Competency

• GOC Confidential

Employment Equity
The Employment Equity policy of SARS will be considered as part of the recruitment and selection process and Persons with Disabilities are encouraged to apply. Successful candidates will be required to undertake an oath of secrecy, pre-employment screening, case study, pre-assessment, psychometric assessment and or vetting, and a declaration of private interest. The appointment is also subject to appropriate reference(s) and security clearance where applicable.

Skills Required