Job Description

We are seeking an experienced and dynamic Senior Front of House Manager to lead and elevate our service team. In this senior leadership role, you will take full ownership of front-of-house operations, ensuring exceptional guest experiences while fostering a high-performing, professional team environment. The ideal candidate is a strong, hands-on leader with a proven track record in hospitality management, excellent communication skills, and a passion for delivering top-tier service.

Key Responsibilities

Oversee and manage all front-of-house operations, ensuring a seamless and welcoming experience for every guest

Lead, train, schedule, and inspire FOH staff to uphold the highest standards of service and professionalism

Act as the primary point of contact for guest relations, addressing feedback and resolving issues with poise and professionalism

Maintain cleanliness, readiness, and organization across all FOH areas before, during, and after service

Uphold and enforce standards for service etiquette, appearance, and overall guest interaction

Manage and optimize reservations, walk-in traffic, and seating flow

Onboarding of FOH team members in collaboration with senior leadership

Monitor inventory levels of FOH supplies and manage ordering as needed

Ensure consistent adherence to health, safety, and regulatory standards

Qualifications

Demonstrated experience in a senior FOH management role within a high-volume or upscale hospitality environment

Outstanding leadership, communication, and team-building skills

Strong organizational and decision-making abilities, with a calm and proactive approach under pressure

Proficient with POS systems and comfortable interpreting basic operational or financial reports

High standards of personal presentation and professional conduct

Flexible availability, including evenings, weekends, and holidays

If you have not heard from us in two weeks, please consider your application as unsuccessful.

Job Type: Full-time

Ability to commute/relocate:

Great Brak River, Western Cape 6525: Reliably commute or planning to relocate before starting work (Preferred)
Work Location: In person