Job Description

Description

Summarized Accountability:

The Senior Solutions Consultant is responsible for training, guiding, and providing customers with SYSPRO products, and product-related, support and ensuring the resolution of all issues as required. The Senior Solutions Consultant is responsible to identify and resolve issues while maintaining SYSPRO standard procedures.

Key Responsibilities

Key Responsibilities:

The Solution Consultant assists the customer in ensuring business-relevant solutions are implemented and maintained and assists SYSPRO in achieving ALF retention and growth. Ensure event tracking system procedures are followed when logging errors/queries. Complete assigned work according to given schedule. Provide maintenance support. Analyze and recommend improvements on products, and procedures to improve customer usage of SYSPRO Software. Prepare documentation for enhancements and log in the appropriate software. Complete job sheets for all customers with pre-paid hours purchased and/or for all non-chargeable support and get customer to sign-off.

Skills, Knowledge and Expertise

Qualifications and Experience:

Senior certificate or NQF 4 equivalent. B.Com IT or B. Com Accounting, PPIM will be advantageous 3 - 5 years SYSPRO experience

Knowledge:

Minimum 3 years' business process experience. Minimum 3 years' SYSPRO product experience.

Skills required:

Strong channel Industry knowledge Strong influential ability Strong business development abilities Project management Excellent communication skills

About SYSPRO

SYSPRO is a leading, global Enterprise Resource Planning software provider that was established in 1978. SYSPRO specializes in key manufacturing and distribution industries. With a strong commitment to channel partner growth and offices in the United States, Canada, Africa, the UK, Asia, and Australasia, SYSPRO customers are backed by a team of global experts who drive maximum value out of IT systems and business solutions. When you work at SYSPRO, it's more than just a job. You are part of a global force that uses innovation to enhance the way businesses operate. And we have fun doing it.