Job Description

To provide organisational capabilities and services to internal and external customers from conception to delivery
thus maximizing customer understanding, build customer relationship and improve customer satisfaction with the
aim of increasing profitability for SITA. To oversee, manage and execute projects / activities to establish relationship,
monitor, measure, and maintain client contracts, in accordance with legislative requirements and best practices, to
ensure that requirements are met.
Key Responsibility Areas

Drive portfolio of customers in the assigned cluster to determine and assess existing customers' needs with the
desired ICT requirements profile per cluster customer to provide effective solution approach to deliver within
existing contractual constraints, policies and SITA commercial service catalogue.

In collaboration with service owners, including senior management and key stakeholders, drive the
implementation of targeted digital products and solutions for each cluster customer.

Build, manage and maintain strategic relationships with Government Departments (i.e. SITA service owners) to
continuously sustain the SITA business.

Perform analysis on cluster needs and requirements in collaboration with Business Development team and other
internal and external key stakeholders.

Perform SLA management, monitoring and review.

Achieve annual sales and revenue targets, develop a sales plan and set clear goals and establish and manage a
sales pipeline from concept to order

Collect debt by ensuring that invoices are paid by customers
Qualifications and Experience

Minimum: Bachelor Degree in Information Technology OR Computer Science OR Bachelor degree in Commerce OR
Marketing OR Business Administration OR Economics / BTech (at least NQF 6)
Certification: Whilst SITA will identify and invest in Sales Certifications, having a sales methodology certification
will serve as an added advantage.
Experience: 6 - - 7 years working sales and IT experience in the engagement management/ relationship
management and/or project management at a Senior Management level of managing Sales. The incumbent will be
required to consult and interact with relevant Government Officials, GITOC Bodies, Government Governance bodies,
industry partner, standards generating bodies, accreditation and certification bodies at a senior management and
executive level. The incumbent will be required to participate and provide input in implementation of Customer
related strategies, SITA Sales Methodology and Sales Process. Must have strong sales and business management
skills. Must demonstrate experience in working with and achieving sales targets, pipeline management, and a
structured approach to sales.
Technical Competencies Description

Knowledge of: Customer service management; Government Information Management; Business Development;
Sales pipeline forecasting & reporting; Information Technology management; ICT solutions and services; Project
Management methodology; Enterprise
Project Management; Project Management Life-cycle; Knowledge of IT, Government ICT procurement processes,
PFMA, SITA Act and Regulations; Basic understanding of Contracts, Strategic Planning and ITIL knowledge; Sales
methodology and process; Application of project management methodology; Financial management principles
methodology; Government Business Reference Model; Policy Review & Implementation; Business writing; Strategic
Selling; Presentation Skills; Marketing & Sales Strategy Skills.
Other Special Requirements
N/A
How to apply

To apply please log onto the e-Government Portal: www.eservices.gov.za and follow the following process;
1.
Register using your ID and personal information;
2.
Use received one-time pin to complete the registration;
3.
Log in using your username and password;
4.
Click on xe2x80x9cEmployment & Labour;
5.
Click on xe2x80x9cRecruitment Citizenxe2x80x9d to create profile, update profile, browse and apply for jobs;

Or, if candidate has registered on eservices portal, access www.eservices.gov.za, then follow the below steps:

1.
Click on xe2x80x9cEmployment & Labour;
2.
Click on xe2x80x9cRecruitment Citizenxe2x80x9d
3.
Login using your username and password
4.
Click on xe2x80x9cRecruitment Citizenxe2x80x9d to create profile, update profile, browse and apply for jobs

For queries/support contact OR call 080 1414 882

CV`s sent to the above email addresses will not be considered

Closing Date: 17 October 2023

Disclaimer

SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan.
Correspondence will be limited to shortlisted candidates only. Preference will be given to members of designated
groups.

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If you do not hear from us within two months of the closing date, please regard your application as
unsuccessful.
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Applications received after the closing date will not be considered. Please clearly indicate the reference
number of the position you are applying for.
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It is the applicant's responsibility to have foreign qualifications evaluated by the South African
Qualifications Authority (SAQA).
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Only candidates who meet the requirements should apply.
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SITA reserves the right not to make an appointment.
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The appointment is subject to getting a positive security clearance, the signing of a balance scorecard
contract, verification of the applicants' documents (Qualifications), and reference checking.

SITA