Job Description

To provide remote and onsite LAN and Desktop technical support to Workstations and Network infrastructure,
ensuring that the clients requirements are always met, and their expectations exceeded.
Key Responsibility Areas
Provide first and second level LAN & desktop support within SLA targets. Install and configure new IT equipment
within SLA targets. Implementation, customization and maintenance of the remote software deployment. Provide
support to the enterprise's local IT and software resources. Provide LAN & desktop advisory services to clients. Day
to day administrative tasks.
Qualifications and Experience
Minimum: Grade 12 PLUS National Higher Certificate in IT (NQF Level 5) with A+/N+ either as a subject of the
Certificate OR as a separate certification (expiry irrelevant).
Experience: At least one-year corporate experience in the Service Management / End User Support Environment,
OR Call Centre Agent experience with 1 - 2 years relevant experience in the End User Computing services and
related LAN Infrastructures Services. Maintenance and support service of the End User Computing Services relating
to all LAN Infrastructure Services such as servers, desktops, LAN cabling, switches and other LAN peripherals.
Maintenance and support to ensure the availability of the services according to prescribed procedures, policies,
standards and SLA's. Ensure the resolution of hardware and software service requests, incidents and problem within
End User Computing and all related LAN infrastructure.
Technical Competencies Description
Knowledge of: Desktop operating systems and application. Network cabling and telephony system. Security
software and hardware. Technical support and maintains of the application system(s), hardware and software End
User Computer and LAN infrastructure principles and topology, Internet protocols, services. Routing and switching
technologies. ITIL. Procedure, Policies and standards.
Interpersonal/behavioural competencies: Active listening, Attention to Detail, and Continuous Learning.
Other Special Requirements
Driver's license and own transport are essential.
How to apply
To apply please log onto the e-Government Portal: d follow the following process
1.
Register using your ID and personal information
2.
Use received one-time pin to complete the registration
3.
Log in using your username and password
4.
Click on "Employment & Labour
5.
Click on "Recruitment Citizen" to create profile, update profile, browse and apply for jobs
Or, if candidate has registered on eservices portal, access hen follow the below steps:
1.
Click on "Employment & Labour
2.
Click on "Recruitment Citizen"
3.
Login using your username and password
4.
Click on "Recruitment Citizen" to create profile, update profile, browse and apply for jobs
For queries/support contact OR call 080 1414 882
CV`s sent to the above email addresses will not be considered
Closing Date: 09 October 2025
Disclaimer
SITA is an Employment Equity employer and this position will be filled based on the Employment Equity Plan.
Correspondence will be limited to shortlisted candidates only. Preference will be given to members of designated
groups.
?
If you do not hear from us within two months of the closing date, please regard your application as
unsuccessful.
?
Applications received after the closing date will not be considered. Please clearly indicate the reference
number of the position you are applying for.
?
It is the applicant's responsibility to have foreign qualifications evaluated by the South African
Qualifications Authority (SAQA).
?
Only candidates who meet the requirements should apply.
?
SITA reserves the right not to make an appointment.
?
The appointment is subject to getting a positive security clearance, the signing of a balance scorecard
contract, verification of the applicants' documents (Qualifications), and reference checking.

Skills Required