Job Description

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ob Title: Senior Site Supervisor

Location: Gauteng Region

Job Type: Permanent Role Overview

The Senior Site Supervisor will oversee the front of-house operations for Multiple client sites, ensuring a seamless, high-quality experience across various front and back-of-house departments.

This role is integral to creating exceptional client experiences, aligning with Zest Hospitality's service philosophy and values.

This is a high-profile, client-facing role that demands professionalism, strategic thinking, and strong people management skills to promote a welcoming, service-driven high-pressured environment.

Mandatory Requirements

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oMinimum of 5 years' experience in hospitality and front-of-house management experience. oMinimum 3 years in Team Lead or Supervisor experience. o Strong leadership skills, with the ability to manage teams effectively. o Skilled at managing teams and delivering high-calibre client service . o Proven ability to foster memorable client experiences in luxury, corporate, or high-end hospitality environments, ensuring client satisfaction. o A solutions-driven approach, capable of addressing operational challenges with agility and strategic thinking. o Expertise in handling client escalations, including irate or dissatisfied guests, with tact and professionalism. o Exceptional communication and interpersonal abilities, fostering positive guest relations.

Mandatory Qualification

: o Matric o Qualification in Hospitality Management o Client Service and Customer Management. Client Service & Relationship Management o Develop, enhance, and sustain strong working relationships with clients, direct reports, and outsourced business partners. o Serve as the primary liaison between Zest Hospitality and the client, ensuring alignment with operational service delivery requirements. o De-escalate irate customers professionally and ensure prompt resolution by directing them to the appropriate consultant. o Maintain daily communication with clients to ensure a clear understanding of their evolving needs and expectations. o Ensure all client requests and inquiries are handled timeously and efficiently, exceeding expectations. o Exhibit excellent email and telephone etiquette, fostering professional and courteous interactions. Operational & Multi-Site Management o Manage multiple sites and multiple departments, ensuring uniform exceptional service delivery and efficiency across locations. o Oversee team rosters, ensuring optimal staffing levels and adherence to service commitments. o Lead, train and mentor FOH teams, instilling a culture of customer excellence and operational precision. o Setting and maintaining of service standards and continually improving processes. o Ensure team are performing to standards and conducting daily duties as required. o Enforce adherence to SOPs, policies, and service standards, ensuring consistency in operations. o Assist with disciplinary, grievance, and counselling procedures, guiding team members towards performance improvement. o Provide strategic support in contract oversight, ensuring compliance with SLA expectations. o To monitor and manage productivity of all staff members. Conduct performance management for required individuals. o Conduct daily spot checks regarding enforced policies and operational requirements. o Conduct quarterly performance reviews. o Coordinate and manage daily, weekly and monthly team meeting and stand ups. o Provide active reporting on site ad operations. o Assist and manage HRIR related matters and queries. o Assist with recruitment and onboarding process of new employees. Quality Assurance & Compliance o Address instances of non-compliance proactively, implementing corrective measures when necessary. o Ensure all client site documentation is completed accurately and updated daily. o Deliver service levels aligned with SLAs, continually assessing and refining processes. o Generate detailed reports to provide insights into productivity, client interactions, and operational enhancements. Leadership & Stakeholder Engagement o Increase visibility of the FOH team, elevating their role within the organization through leadership and engagement . o Strengthen client and other Outsourced Business Partner relationships, fostering positive collaborations and seamless service execution. o Familiarize yourself and be proactive with front-of-house tasks at reception, concierge, switchboard and booking duties, ensuring flexibility in stepping into roles as needed. o Make proactive and professional decisions aligned with Zest Hospitality and Standard Bank standards. Behavioural Competencies o Customer-centric approach with a focus on world-class client service delivery. o Highly self-motivated, team-oriented, and committed to operational excellence. o Strong problem-solving and analytical abilities to manage dynamic site challenges. o Exceptional communication skills (written and verbal), with professional email and telephone etiquette . o Innovative, approachable, and presentable, ensuring seamless stakeholder interactions . o Ability to work under pressure, managing multiple sites effectively while maintaining high standards. Technical Competencies o Advanced in Microsoft Office (Outlook, Word, Excel). o Ability to create reports and analyse operational data for strategic decision-making. o Capacity to adapt and learn new systems, ensuring seamless technology integration
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o Apply: Email your detailed updated CV, together with your certified matric certificate and relevant Hospitality qualifications and supporting documents to: recruitment@zesthospitality.co.za

Subject: Application for Senior Site Supervisor - Gauteng Region Applications close: 30 June 2025
Job Type: Temp to perm

Experience:

Administrative office procedures, practices and equipment: 1 year (Preferred)
Work Location: In person