Job Description

Senior Service Desk AnalystAcacium GroupWoodstock, Cape TownFull Time, Permanent Role20,000z Per month plus exciting benefits!Unlock your potential:Do you want to make a significant impact in a market-leading and award-winning organisation? With technology playing a fundamental part of business strategy, and transformation enabling better collaboration, personalised ways of customer engagement, higher employee innovation and productivity, and more accurate insights from data this is the best time to join us and be integral to our company vision for the future.Due to the growth and expansion of the Service Desk team, we have a fantastic opportunity for an experienced individual to join our dynamic team based in Cape Town, South Africa.You will be part of our global Group Delivery Services team within our Technology and Transformation division. Providing expert support and advice to our groups businesses and playing an integral role in both day to day operations and continued enhancements of our workplace technology.Every day you willxe2x80xa6

• Follow incident management processes and procedures in the lifecycle of an incident.

• Assist in the identification, information gathering, and utilization of root cause analysis techniques for problem tickets.

• Fulfil request tickets, ensuring this is met at the highest standard and within the SLA.

• Take full ownership of project tasks working closely with line managers

• Maintain awareness of scheduled changes and how these changes will impact customers.

• Document/maintain standard processes and procedures, updating knowledge articles

What's in it for you?

• Dedication to developing you and your career- we can give you the tools, guidance and support you need to be successful in your career
• Opportunities to enhance your experience and skillset by moving across the global organisation
• Regular events and incentives, both locally and Group-wide
• Competitive salary, bonus and benefits

To thrive in this role, you must have...

• Proven 2nd line support/troubleshooting skills
• Proven service desk experience
• Demonstrated awareness of MS Office365 support
• Knowledge and experience of supporting MS Teams
• Knowledge of Microsoft O/S support
• Experience of Mac OS supportServiceNow or similar ITSM Ticketing System
• IT Hardware (computer, monitor, scanner, printer)
• Computer imaging, configuration & profiling
• Excellent customer service skills- both written and verbal

Join us and make a difference:If you want to join a global, marketing-leading organisation who are committed to the human side of business, then look no further. Acacium Group is a global healthcare solutions partner offering staffing, managed services and innovative delivery models to health and social care systems and the life sciences industry. We are a business with scale, leading digital capabilities and a strong financial profile, with a vision to be the leading global healthcare solutions partner.We are powered by the best people and have an unrivalled and diverse range of capabilities, all while incorporating our company values into everything we do - Putting People First, Always by your Side, Driven by Excellence.Join us and play a key part of shaping the future of society and improving people's lives!Employment Equity Statement:The Company's approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply.

Acacium Group