Job Description

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers client reduced cost, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace design, Engineering, Remote camps and more.
Developing our people - the heart of Tsebo - is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clients' needs.
Duties & Responsibilities

• Assist the Security Manager in providing an effective and efficient CCTV and alarm monitoring service
• Oversee the day-to-day operations and performance of CCTV operators
• Manage staff scheduling to ensure 24/7 coverage, including leave and absenteeism
• Coordinate emergency responses with security personnel, SAPS, and other emergency services
• Monitor all control room systems effectively, including CCTV, alarms, visitor management, and patrol systems
• Respond promptly to security incidents, alarms, CCTV activations, and emergency calls
• Conduct CCTV investigations and provide detailed findings
• Compile accurate and timely incident reports, daily summaries, and operational reports for management
• Maintain comprehensive incident logs and ensure accurate recordkeeping across all platforms
• Ensure strict adherence to Standing Operating Procedures (SOPs) and work ethics
• Communicate effectively with security teams, police, other agencies, residents, and clients
• Provide clear intelligence regarding suspects, including appearance, actions, and locations
• Deliver professional and courteous radio and telephone communication under pressure

Skills and Competencies

• Proven control room operations experience
• Strong technical knowledge of digital CCTV and alarm systems
• Excellent telephone etiquette
• Strong leadership and team management skills
• High level of observation and analytical ability
• Ability to work independently in a fast-paced, 24/7 environment
• Excellent communication skills and ability to collaborate with multiple stakeholders

Systems & Platforms

• Digital CCTV systems (Hikvision / HikCentral)
• Listener & Xyro alarm monitoring systems
• Access Portal Administration
• Hello Visitor Management System
• iTalk Patrol Systems

Additional Requirements

• Willingness and ability to relocate if applying from outside the West Coast - Langebaan region

Qualifications

• Grade 12 (Matric)
• Valid PSIRA Grade A certification
• Control Room Operations Course
• Computer literacy (MS Word, Excel, Outlook, Access)
• Accurate typing skills
• Minimum 2 years' CCTV monitoring experience, including dispatching
• A driver's licence would be a significant advantage

Skills Required