Job Description

• GCA
• Johannesburg, Gauteng, South Africa
• Information Systems

1. OVERVIEW:
- The SNR SAP FICO Support specialist will be responsible for providing second and third level support processes in S/4 HANA to the SAP support centre and to the Regional Financial Controller of Africa, Australia, South America, and Canada.

- In addition, responsible for delivering high quality support to provide solutions to all FICO SAP activities based on its experience in SAP FICO configuration and data analysis.

2. KEY RELATIONSHIPS:
- SAP Support Project Manager
- Lead SAP Support FICO
- SAP Global Support team
- Copper Commercial Service functions (Global Finance, Transnational services, Vendor management, Compliance, Legal Services and Treasury
- Global BPOxe2x80x99s and SMExe2x80x99s
- Copper IT management

3. QUALIFICATION & SKILL REQUIREMENTS:
Minimum Qualifications:
- Matric xe2x80x93 National Senior Certificate
- Preferred Accounting or IT Degree or Diploma equivalent
- SAP Certified
- S/4 Hana Experience

Competencies:
- Strong problem solving and decision-making skills.
- Ability to absorb and work under pressure.
- Good organisation and co-ordination skills required.
- Strong oral and written communication skills and the ability to collaborate effectively with multiple stakeholders across the organisation at all levels.
- Ability to adapt to change.
- An analytical perception, a structured way of working and an ability to get things done.
- Strong experience in both support and implementation environments
- Strong client relationship skills with a demonstrated ability to communicate effectively, both verbally and written.
- Ability to work under pressure of tight project deadlines.
- Strong functional/ technical knowledge across the Financial Stream
- Technical: Expert level to guide, develop and influence practice in SAP and S/4 HANA implementations and developments. Requires detailed knowledge of principles and concepts in own area and limited knowledge of related functions.
- Leadership: To make a strategic contribution by identifying gaps and issues to provide solutions. Strong experience in both support and implementation environments
- Exceptional understanding of accounting, controlling and finance processes
- Knowledge of IFRS accounting standards
- Confidence and ability to make recommendations for selection of appropriate SAP business processes.
- Mining business implementation of SAP
- High standard of teamwork
- Cross-cultural Communication skills

Work Experience:
- 10 years of SAP experience plus at least 5 full cycle implementations
- S/4 Hana Experience
- Demonstrated written and oral English language proficiency. Other languages are an advantage, such as French and Spanish

4. GENERAL ACCOUNTABILITY:
- Financial Perspective
- Project and Support Tracking and Reporting on deviations.
- Project and Support Risk and Issues Management
- Logistics and planning coordination.
- Operational Perspective
- Design, implement and maintain SAP FICO modules using best practices.
- Act as the subject matter expert for SAP FICO concepts
- Provide second and third level support in SAP FICO area to Site Super User and End Users xe2x80x93 financial processes and integration to/from Finance in SAP and Master Data.
- Identify gaps and issues and assist with solutions.
- Determine complex business requirements (e.g., Functional and Technical, information needs, business processes) through information-gathering sessions.
- Analyse information gathered, document business requirements and map to SAP business processes.
- Configure FICO solutions xe2x80x93 Financial Accounting, AP, AR, Fixed Assets, Cost and Profit Center accounting.
- Functionality testing: knowledge of, and ability to use, testing methodologies, processes, and tools, including unit, integration, system, regression, and dry run testing.
- Coordinate execution of project and support tasks in functional area.
- Provide support for business applications or infrastructure to maintain productivity level.
- Identify gaps, issues, and work around solutions.
- Involved in on-going SAP global rollout.
- Validate the report requirements.
- Collaborate closely with Business decision makers and End Users.
- Lead and provide Level 3 support to site super users and end users as required.
- Provide support to the site finance teams to ensure delivery against performance targets.
- Perform system changes and configuration.
- Ensure PM and support documentation are kept up to date.
- Maintain SAP copper documentation and templates and provide to template owners.
- Business user training xe2x80x93 refresh business user training at least once in 6 months
- Provide ad hoc informal training and upskilling to SMEs on relevant awareness requirements.
- Collate and report on Comprehensive Incident management details.
- Analyze and implement Process improvements as required.
- SAP System monitoring related to Business Processes
- Provide and implement SAP FICO bug fix solutions.
- Collaborate and engage with global business process owners.
- Execute and implement systems upgrades.
- Provide support to Master Data Governance (MDG)
- Act as liaison with client for troubleshooting: investigate, analyse, and solve software problems.
- Clear and concise communication with the Regional Financial Controller to ensure there is thorough understanding of the expectations.
- Own master data xe2x80x93 be part of MDG program. Review quality data time to time.
- Be informed of recent developments in the field of SAP FICO and ensure they are reviewed/adopted by the organization.
- Collaborate with business decision makers and end users on queries and problem resolution.

Glencore