Job Description

We are seeking a Senior Salesforce Engineer / Developer to support delivery within an existing feature team operating in a scaled Agile environment. The role is hands-on and delivery-focused, covering BAU, operational support, maintenance, and new feature development.
Development work will be prioritised and allocated through PI Planning and Agile workflows. The primary focus is on Salesforce Sales Cloud (Sales Org), supporting the Sales organisation and maintaining core CRM capabilities.
The role requires a Salesforce-savvy specialist with strong Sales Cloud delivery experience, including integration with Salesforce Marketing Cloud (SFMC) and other enterprise systems. Some exposure to solution design and architecture input will be required from time to time.
Note: This is not a data engineering role. The focus is hands-on Salesforce Sales Cloud development and CRM enablement within a live enterprise banking environment.
Key Responsibilities

• Deliver hands-on Salesforce Sales Cloud development within an Agile feature team
• Perform BAU support, maintenance, and operational support for live Salesforce environments
• Design and build new features and enhancements aligned to business requirements
• Support PI Planning, sprint planning, and Agile delivery ceremonies
• Implement and maintain integrations between Salesforce Sales Cloud and Salesforce Marketing Cloud
• Develop and support connectivity between Salesforce and other internal/external platforms
• Participate in incident resolution, root-cause analysis, and platform stabilisation
• Provide occasional solution design and architecture input where required
• Ensure adherence to Salesforce best practices, security standards, and governance frameworks

Skills & Experience Required
Essential:

• Strong hands-on experience with Salesforce Sales Cloud
• Proven experience supporting a Sales organisation CRM environment
• Experience integrating Salesforce Sales Cloud with Salesforce Marketing Cloud (SFMC)
• Solid understanding of Salesforce connectivity and integrations
• Experience working in a large enterprise or banking environment
• Strong Salesforce operational support and maintenance capability
• Comfortable working in Agile / SAFe delivery environments

Technical Skills:

• Apex, Lightning Web Components (LWC)
• Salesforce configuration and customisation
• Integration patterns (REST, APIs, middleware exposure)
• Salesforce security, roles, profiles, and permission sets

Additional Criteria

• Strong problem-solving and troubleshooting skills
• Excellent communication skills and ability to collaborate with business and technical stakeholders
• Ability to work in a live, high-availability production environment
• Comfortable balancing BAU support with feature delivery
• Banking or financial services experience is highly advantageous

Qualifications / Certifications

• Degree in Computer Science, Information Systems, Business Administration, Commerce, or equivalent
• Salesforce certifications (Sales Cloud, Platform Developer, or equivalent) are highly advantageous

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Skills Required