Job Description

Job Summary Senior Sales Consultant - Luxury Safari Travel Company | Remote Salary: Negotiable, dependent on experience A leading luxury safari travel company is seeking a Senior Sales Consultant to join their remote team. This role is responsible for the end-to-end selling, consultation, and booking of all products, including itinerary building, product development, and customer service, in line with company standards, operational systems, and policies. The Senior Sales Consultant will act as the primary contact point for clients and will maintain strong knowledge of both new and existing products and itineraries. Key Responsibilities Manage the full sales cycle ; including quoting, invoicing, supplier confirmation, and payment follow-up Take responsibility for major accounts and ensure client satisfaction Build and tailor itineraries for clients in line with company standards Provide excellent customer service and handle complaints professionally Manage group bookings and tour series efficiently Maintain accurate reporting and provide updates to management Collaborate with local operations, sales, and purchasing teams effectively Mentor and coach junior staff to ensure continuous development Participate in a shift system including after-hours emergency support and Saturdays as required Work independently and remotely while maintaining productivity Qualifications & Experience Strong destination knowledge of South Africa, Namibia, Botswana, Zimbabwe, and Zambia Knowledge of East Africa, Mozambique, and Malawi is advantageous At least 5 years' experience as a Senior Sales Consultant in the travel industry, ideally in the luxury sector Experience using Travel Studio and Wetu or similar reservation software Proven ability to execute all stages of the booking lifecycle Experience in dealing with groups, tour series, and major accounts Fluent in English ; both written and verbal Skills & Attributes Ability to work across multiple cultures and adapt to client needs Strong communication skills via phone; email, and virtual meetings High level of customer focus ; with strong complaint handling skills Excellent negotiation and influencing abilities Self-driven and able to work flexibly to meet deadlines Competent in Microsoft Office ; particularly Excel, and internet research Strong attention to detail and accuracy Ability to work under pressure and manage multiple tasks Friendly; flexible, and a sense of humour Other Requirements High conversion rates and achieving sales targets Quick turnaround times on client requests Understanding inter-departmental workflows and collaboration Work from home with reliable internet and electricity ; including during load shedding Company provides laptop and additional screen; staff must use MS Teams and WhatsApp for communication Working Hours Standard: Monday to Friday, 08:00 to 17:00 Shift week: After-hours emergency support and Saturday 09:00 to 13:00 This is an excellent opportunity for an experienced and self-motivated Senior Sales Consultant to join a prestigious luxury safari travel company in a fully remote capacity, delivering outstanding service and expert consultation to clients.
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