Job Description

Senior Safari Travel Specialist
Design exceptional journeys. Influence service standards. Own the guest experience.
Hoedspruit | Remote considered for highly experienced candidates
R40 000 R45 000 per month
The Opportunity
This is a senior-level role suited to a safari professional who thrives across sales, operations, guest experience and detail-driven execution.
You will take ownership of the full client journey from first enquiry through itinerary design, booking, travel support and post-trip follow-up ensuring every interaction is seamless and every experience exceeds expectations.
You''ll also contribute to improving internal processes, supporting consultants and strengthening supplier partnerships.
About the Company
This owner-led safari travel specialist creates bespoke, high-touch itineraries for international guests seeking meaningful journeys across Southern Africa. Known for personalised service, operational precision and long-term client relationships, the business is growing steadily and investing in professionals who want to contribute ideas, strengthen systems and elevate guest experience.
You''ll join a collaborative, values-driven team that believes in integrity, innovation, passion, growth and accountability where each person plays a direct role in the companys success.
Key Responsibilities
Sales & Itinerary Design

• Convert enquiries into high-value, tailor-made safari itineraries
• Design creative, detailed travel plans covering accommodation, flights, transfers, activities and logistics
• Build visually engaging proposals using itinerary software
• Close bookings within agreed turnaround times

Operational Accuracy & Systems

• Maintain precise records across reservations, spreadsheets and guest documentation
• Follow established SOPs and ensure booking accuracy at all stages
• Confirm all logistics prior to travel and coordinate personalised guest touches
• Release provisional bookings timeously to maintain supplier trust

Guest Experience Ownership

• Communicate with guests throughout their journey with professionalism and warmth
• Provide support to travelling guests as part of a 24/7 duty roster (including weekends/public holidays)
• Manage post-travel follow-ups, feedback and review requests

Team & Process Contribution

• Support and guide consultants to strengthen service delivery
• Assist with onboarding and knowledge-sharing
• Step in to manage consultant inboxes when team members are unavailable
• Identify opportunities to improve workflows, systems and efficiency

Supplier Partnerships

• Maintain strong relationships with lodges, DMCs, airlines and transfer providers
• Negotiate effectively and nurture long-term supplier partnerships

What We''re Looking For
We''re seeking a seasoned safari professional who combines commercial instinct with operational precision.
You''ll likely bring:

• Several years experience in senior safari consulting or luxury travel design
• Proven success converting enquiries into high-value bookings
• Strong reservations system and workflow expertise
• Exceptional attention to detail and organisational ability
• Established supplier relationships within the safari industry
• Ability to manage multiple complex itineraries simultaneously
• Excellent written and verbal communication skills
• A proactive, calm, solutions-driven approach
• Genuine passion for safari travel and guest experience

Ideal for someone who wants more ownership, more influence and the opportunity to shape how a luxury safari business delivers world-class travel experiences.

Skills Required