Job Description

Job Summary
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Senior Reservations Consultant
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Location:
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Franschhoek / Durbanville
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Property Type:
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Luxury Property Group
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Salary:
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R25,000
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Kendrick Recruitment is now seeking a highly skilled
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Senior Reservations Consultant
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to join a prestigious luxury property group in the Western Cape. The successful candidate will have strong reservations experience, excellent administrative skills, and a passion for delivering exceptional service to both clients and agents.
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Key Responsibilities:
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Administration
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Ensure all incoming emails and reservation messages are dealt with promptly and accurately
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Respond to all emails on the same business day
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Answer telephone calls courteously and professionally, as promptly as possible
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Accurately capture all reservation details in the PMS
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Maintain full knowledge of all rates, including rack and contracted STO rates
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File and retrieve reservation records accurately
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Work confidently with internal PMS and external reservation systems (e.g. Apply Below and other third-party platforms)
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Verify daily bookings prior to guest arrival for accuracy and confirmation
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Follow up on provisional reservations before expiry dates
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Ensure reservations are tracked correctly for statistical purposes (codes)
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Maintain accurate guest history records
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Hold in-depth knowledge of all rooms, suites, activities, and facilities, as well as competitor offerings
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Fully understand and advise on all special offers
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Provide accurate guidance on property logistics, including arrival and departure options, ensuring guests and agents are well informed
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Financial Aspects
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Ensure all reservations are quoted and confirmed on correct rates, with all compulsory charges applied
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Monitor deposits to ensure they are secured within 14 days of booking
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Ensure full payments are collected according to terms and conditions
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Flag any delayed or outstanding payments to the Reservations Manager
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Miscellaneous
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Maintain a professional and positive attitude in all dealings with clients
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Liaise with the operations team regarding ongoing guest requirements
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Pass on sales leads to the Sales Department for potential business development
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Communicate special requests or potential problems to the Reception Manager
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Assist with special projects or related tasks as required by the Reservations Manager or Sales and Marketing teams
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Requirements:
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Proven experience as a Reservations Consultant within a luxury hospitality environment
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Strong knowledge of reservations systems (PMS and third-party platforms)
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Excellent administrative and organisational skills with strong attention to detail
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Financial acumen in handling rates, invoicing, and payments
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In-depth knowledge of luxury hospitality operations and guest expectations
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Professional communication skills, both written and verbal
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Recruiter

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