Job Description

Intro Real Estate is a multiple award-winning estate agency with over 40 years of experience based in East of Johannesburg. We are looking for a Senior Rental Property Portfolio Manager/Administrator to join our team.We require an individual that is responsible for the end-to-end management and administration of a residential rental portfolio. This includes overseeing tenant relations, lease administration, financial management, maintenance coordination, compliance, and reporting. The role requires a high level of professionalism, attention to detail, and the ability to manage a large portfolio while leading/training/overseeing junior staff (where applicable).KEY RESPONSIBILITIES:1. Portfolio & Tenancy Management

• Manage a portfolio of residential rental properties, ensuring high occupancy and tenant satisfaction.
• Manage, mentor, recruit and train rental agents/administrators (where applicable).
• Oversee all leasing activities: advertising vacancies, screening applicants, lease signings, and renewals.
• Maintain accurate and up-to-date tenant records.

2. Financial Management

• Prepare and review monthly rental statements for landlords.
• Manage rent collections, arrears, and payment reconciliations.
• Authorise maintenance invoices and ensure alignment with budgets.
• Advise landlords on market-related rental prices and budget forecasts.

3. Maintenance Coordination

• Coordinate with service providers and contractors for repairs and maintenance.
• Ensure timely response and resolution of tenant maintenance requests.
• Maintain logs of maintenance work and contractor performance.

4. Legal & Compliance

• Ensure all contracts are FICA compliant.
• Ensure mandates and lease agreements are legally compliant and up to date.
• Handle evictions and legal disputes in accordance with local rental laws.
• Keep abreast of property legislation, health and safety regulations, and industry best practices.

5. Client Relationship Management

• Serve as the main point of contact for landlords and tenants in the event of disputes/complaints.
• Address and resolve client complaints professionally and promptly.

6. Team Oversight & Mentorship (if applicable)

• Supervise junior portfolio managers or administrators.
• Provide training, guidance, and performance feedback.
• Ensure team compliance with company standards and policies.

7. Reporting and Analysis

• Prepare regular reports on property performance, including occupancy rates, rental income, and expenses.
• Analyze market trends and provide recommendations for optimizing rental rates and property values.

WORKING HOURS:Monday to Friday, 8:00 am 5:00 pm (some after-hours availability required for emergencies, inspections and or training).QUALIFICATIONS & EXPERIENCE:

• Matric (Grade 12)
• PDE4 Qualification (Full Status Property Practitioner)
• Valid Fidelity Fund Certificate (FFC) / eligible to register.
• Minimum of 3-4 years experience in residential property rental management.
• Solid knowledge of the Rental Housing Act, Landlord-Tenant laws, and lease administration.

SKILLS & COMPETENCIES:

• Proven experience in property management, with a strong track record of success.
• In-depth knowledge of property management principles, practices, and regulations.
• Excellent financial management, understanding of property accounting and analytical skills.
• Excellent proficiency in PayProp property management software.
• Excellent organisational and administrative skills.
• Excellent communication and interpersonal skills.
• Conflict resolution and problem-solving ability.
• Ability to multitask, work independently, and handle pressure.
• Valid driver's license, and reliable transportation.