Job Description

Tsebo Facilities Solution is looking for a Senior Receptionist who will be responsible to ensure that the service deliverables executed is of the highest degree of Workplace Management quality, ensuring all necessary documented controls are instituted, communicated and maintained.

Provide the front office role for the client guests/visitors, whilst proactively managing the entire facility, ensuring maximum cleanliness and availability for the Client & their visitors/guests. Including but not limited to: Meeting room, Demo. Room, kitchen, bathroom and general office operations.

As a leading African Integrated Workplace Management Solutions Provider, Tsebo Solutions Group offers clients reduced costs, risk and complexities together with increased quality, efficiency and productivity. We specialise in Catering, Facilities Management, Cleaning and Hygiene, Pest Control, Protection, Energy, Procurement, Workspace Design, Engineering, Remote Camps, and more. Developing our people xe2x80x93 the heart of Tsebo xe2x80x93 is the foundation of our purpose. The result is a knowledgeable workforce that is in touch with every nuance of our clientsxe2x80x99 needs. to find out more about who we are in a nutshell.
Duties & Responsibilities

Customer Centricity

• Oversee the operation ensuring that the highest levels of customer service are adhered to and delivered by the Tsebo and its service providers.

• Investigate and resolve complaints raised with a sense of urgency, and report to the local TFS Senior Receptionist Supervisor or Workplace Coordinator and/or TFS Soft Services Manager

• Strategizing and monitoring of the daily activities of the Clients facility

• Identify opportunities to update or improve customer service procedures and make recommendations to the TFS Senior Receptionist Supervisor or Workplace Coordinator or Soft Services Manager

• Report daily to the TFS Senior Receptionist Supervisor or Workplace Coordinator and/or Workplace Soft Service Manager, all issues encountered & proactively identify areas for improvement in support of improving Client/Visitor experience.

Operational management

• Produce, manage and operate the daily/weekly Cleaning schedule to ensure maximum availability of the facility.

• Proactively manage Clients expectations with regards daily/weekly/Monthly events within the Facility

• Ensure all Access COVID Protocols are implemented and adhered to, ensuring Client and guest/visitor health and safety.

• Propose/motivate, manage, assess, optimise the strategic implementation of Workplace Receptionist practices, ensuring the successful implementation of said initiatives and report accordingly. Document/evidence improvements instituted, either: efficiencies, Client/Visitor/Guest experience improvement, etc.

• Demonstrate a thorough understanding of the Client specific telecommunications/computerised systems utilised within the Clients Contract, ensuring that sufficient training is obtained from the Clients IT support team and formulate a relationship in times of technical support requirements.

• Ensure that the Telecommunications PABX/switchboard is strictly attended to during contractual hours

• Convene daily/weekly/monthly meetings with the TFS Senior Receptionist Supervisor or Workplace Coordinator and/or the Client to ensure compliance with the operational activities and specific requirements.

• Propose operational efficiencies on current operations, whilst identifying innovative and/or creative operational recommendations on improvement of Workplace experience, not limited to Concierge operations, but to overall TFS operations under the TFS/Clients contract.

Human Resource management

• Adopt the TFS HR culture and live and portray these values at all times.

• Regularly regular self-assessment ensuring alignment to TFS work standards and ethics.

• Identify training requirements that will uplift work standard and ensure self-development within the Receptionists role. Utilise all identified TFS resources, albeit multimedia or other TFS Workplace site/s, that may augment current abilities to achieve Workplace experience.

• Develop and documented Workplace experience, with TFSxe2x80x99s future Workplace contracts in mind.

Reporting

• Report directly to the TFS Senior Receptionist Supervisor or designated Workplace Coordinator within the current Huawei contract.

• Produce accurate and factual, daily/weekly/monthly/ ad-hoc reports. associated to the Senior Receptionist operations. Registering all: Complaints, complements, Client recommendations, staff attendance registers and related operational matters.

• Accurately report on:

• Switchboard/Telecommunication statistics

• Client Stationary consumables, per building & possible improvements based on consumption levels. Confidential incident reporting on Client/Visitor related matters: Medical, Conflict (internal or external) scenarios, malicious damage caused, abuse (sexual harassment, physical or verbal abuse), all substantiated with factual and defendable evidence.

Quality management

• Ensure daily Building Inspections are conducted in accordance with set QA standards defined by the TFS Senior Receptionist Supervisor or Workplace Coordinator/Soft Services Manager.

• Ensure escalation procedures for remediation are strictly adhered to, based on severity/priority of: Fire, Life, Safety and visual impact.

• Conduct random QA checks on the facility ensuring the Cleaning/Hygiene/Indoor Plant service providers are complying with the standards set out by the TFS Senior Receptionist Supervisor or Workplace Coordinator and/or the Client.

• Report any/all anomalies to set standards directly to the TFS Senior Receptionist Supervisor or Workplace Coordinator

Skills and Competencies

• Above average verbal and written communication skills

• Interpersonal skills

• Computer literate (MS Office suite)

• Management/Supervisory skills

• Ability to quickly identify and remediate potential problems

• Organization skills must be of the highest order

• Experience in Front of House and/or customer relations

• Assertive whilst being respectful aligned to Clients culture

• Highly approachable and presentable at all times

• Energetic and enthusiastic

• Ability to work under pressure and multi-task

• Punctual and reliable at all times

• Lead by example, whilst being able to work independently

• Portray and exude a, xe2x80x9c Can Doxe2x80x9d attitude to subordinates and Client/Visitors alike.

• Ability to deal with conflict situations effectively and efficiently

• Earn Client/Guest/Visitor and colleague and subordinate respect

• Clear and concise communication (both verbal & written)

• Commitment to Excellence at all times

• Effective and attentive listener (seeking to understand Client cultural requirements by means of, research, communication, etc)

• Be prepared to learn new experiences and skills

• Customer centric attitude with an inherent sense of service excellence

• Seek to understand the Clients culture, social norms and tendencies. Be open to learning new aspects of service excellence in terms of culture.

• Being a resourceful problem solver with a xe2x80x9cCan Doxe2x80x9d attitude willing to set outside of the defined job title for personal growth.

• Portray and demonstrate Trustworthiness (internally & externally)

• Actively being an effective Team worker through inherent, leadership

• Organisational skills

• Ensure the TFS Corporate dress code is maintained at all times. As this is a Client Guest/Visitor centre, the employee will be representative of TFS and the Client at all times, therefore 1st impressions shall be the lasting impressions

Qualifications

• Grade 12 or Tertiary qualification within the Hospitality sector.

• Concierge, Receptionist and/or related role

• 4 - 5 Years within a Hospitality Front of House Customer Services or similar role (referenced).

• Experience in managing front of House and soft services skills (Cleaning, Hygiene, Security, Indoor plants, etc)

Policy

Tsebo is committed to protecting your personal data as well as your rights relating to the information in line with the provisions of the applicable data protection laws.

As a company we are committed to Employment Equity when recruiting internally and externally. It is company policy to promote from within wherever possible. Therefore, please be aware that internal candidates will be considered first before reviewing external applicants.

Please note that Tsebo will not charge individuals seeking employment any fees, whether for registration, application, administration or placement.

xc2xa9 All rights reserved.
Tsebo Solutions Group Proprietary
Limited (reg no 2016/224394/07)

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