Job Description

Location: ZAF - Kempton Park, Serengeti Blvd (DSV Park Gauteng)
Job Posting Title: Senior Product Owner, Enterprise Service Catalogue
Time Type: Full Time
Main Purpose of the Role:
Responsible for driving the creation, commercialization and implementation of the DSV service catalogue for Airfreight & Sea freight, architecting the approach, framework and methodology used to embed the service catalogue into our various digital offers for customers.
Drives implementation and development of the product framework, tools, and templates to ensure consistency across the Digital Solutions offered by DSV.
Aligns the Airfreight & Sea freight catalogue offers between Commercial and Divisions, enabling & maintaining a global standardized implementation of our DSV products and service offerings within our Digital solutions. Facilitates enablement through customer facing platforms, BCM teams, and other stakeholders. Supports senior management in strategic decision-making
Duties & Responsibilities:
Product & Service Definition:

• Facilitate the creation and refinement of product and service definitions for enterprise-level Airfreight & Sea freight offerings.
• Ensure product and service definitions are aligned with the company's overall strategic goals, customer needs, and industry trends.
• Collaborate with the global Enterprise Service Catalogue team and cross-functional teams to translate business requirements into technical specifications and product features.
• Drive & verify the implementation of our Enterprise Service Catalogue into our various customer facing applications & Digital solutions

Stakeholder Collaboration & Communication:

• Serve as the liaison between business units, global teams, and IT departments to gather input, define needs, and create alignment on product/service offerings.
• Act as a key point of contact for Airfreight & Sea freight product and service definition-related inquiries and support throughout the lifecycle.
• Communicate changes & requirements to the Enterprise Service Catalogue to internal stakeholders

Documentation:

• Create and maintain clear, comprehensive product and service implementation documentation, user stories, and use cases.
• Ensure that documentation is up-to-date, well-organized, and accessible to relevant stakeholders.

Requirements Gathering & Prioritization:

• Work with internal teams & stakeholders to gather & verify requirements for Airfreight & Sea freight products and services.
• Communicate demand & requirements to the global Enterprise Service Catalogue team and follow up on the actual implementations

Professional Qualifications:

• Bachelor's degree in Business Administration, Product Management, Engineering, or a related field.
• Strong understanding of enterprise product development, lifecycle management and transport & logistics
• Excellent communication and facilitation skills with the ability to engage and influence diverse stakeholder groups.
• Experience with business analysis, requirements gathering, and documentation tools (e.g., JIRA, Confluence, or similar).
• Strong analytical and problem-solving skills with the ability to translate complex ideas into actionable plans.
• Familiarity with Agile methodologies or other relevant frameworks for managing product/service lifecycles.

Additional Computer Skills:
Proficient in Excell, PowerPoint, word and Outlook
Other Minimum Requirement:

• This position typically operates in a hybrid environment, balancing office and remote work.
• Occasional travel may be required for stakeholder meetings or product-related events.

Job-Related Requirements:

• Experience in working with cross-functional teams and facilitating workshops or meetings.
• Knowledge of industry-specific standards and regulations related to transport & logistics.

DSV - Global transport and logistics
Working at DSV means playing in a different league.
As a global leader in transport and logistics, we have been on an extraordinary journey of growth. Let's grow together as we continue to innovate, digitalise and build on our achievements.
With close to 160,000 colleagues in over 90 countries, we work every day to offer solid services and meet our customers' needs and help them achieve their goals. We know that the best way to achieve this is by bringing in new talent, fresh perspectives and ambitious individuals like you.
At DSV, performance is in our DNA. We don't just work - we aim to shape the future of logistics. This ambition fuels a dynamic environment built on collaboration with world-class team players, accountability and action. We value inclusivity, embrace different cultures and respect the dignity and rights of every individual. If you want to make an impact, be trusted by customers and grow your career in a forward-thinking company - this is the place to be.
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Disclaimer: Due to the high volume of applications received, only shortlisted candidates will be contacted. Should an external candidate not hear from us within four (4) weeks following their application, they should consider their application unsuccessful. Strictly fair and non-discriminatory selection procedures will be followed. We use Affirmative Action (AA) measures in an endeavor to redress the disadvantages in employment experienced by designated groups. Where possible, preference will be given to candidates from the designated groups as defined in the Employment Equity Act and in line with DSV's Employment Equity plans. DSV reserves the right to defer or close a vacancy at any time.
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Job area: ITIL - Product, Service & Process Owner
Senior Product Owner, Enterprise Service Catalogue
Kempton Park

Skills Required