Job Description

Short Description

Are you ready to define and deliver the core transactional platform for a regulated, real-money business from the ground up?

Bullet Points

A role based in La Lucia, Kwa-Zulu Natal Salary: Up to 120k per month with exceptional benefits, depending on experience 7-10+ years in product management

Full

Our client is looking for a Senior Product Manager for a greenfield Player Account Management (PAM) platform. This is the control plane for identity, wallet/ledger, payments, bonuses, responsible gaming, and compliance. Engineering is strong and ready--now we need a hands-on product leader to own the vision, MVP, and multi-market rollout.

If you've taken a regulated, transactional product from zero to live, know how to balance build vs buy, and thrive under certification pressure, this is your stage.

Bullet Points:

A role based in La Lucia, Kwa-Zulu Natal Salary: Up to 120k per month with exceptional benefits, depending on experience 7-10+ years in product management, with direct ownership of greenfield or replatform deliveries in regulated, transactional domains.

What You'll Own

Product vision & strategy

: Define the North Star for a modular, multi-market PAM. Prioritise speed, compliance, extensibility, and commercial outcomes.

MVP definition & delivery

: Shape the domain model (identity, KYC, wallet, cashier, limits, withdrawals, auditability) and slice work into vertical increments that prove the system end-to-end.

Commercials & ROI

: Build business cases, track unit economics, and optimise cost-to-serve across payments, KYC, fraud, and bonuses.

Vendor ecosystem

: Lead RFPs and negotiate with PSPs, KYC/AML providers, fraud tools, and reporting partners.

Regulatory & certification

: Own the jurisdictional matrix (UKGC, MGA, NJ DGE, ON AGCO), plan lab submissions, and ensure auditability.

Operational readiness

: Specify back-office tooling, reconciliation flows, and support playbooks from day zero.

Data & observability

: Define event taxonomy, data contracts, and instrumentation for KPIs, risk signals, and regulatory reporting.

Delivery leadership

: Write BRDs and stories, run backlog rituals, accept features, and make trade-offs explicit and evidence-based.

Stakeholder management

: Partner with Compliance, Payments, Risk/Fraud, Marketing, VIP, CS, and Data/BI; communicate clearly from board to squad.

What You Bring

7-10+ years in product management, with direct ownership of greenfield or replatform deliveries in regulated, transactional domains. Experience across KYC/AML, payment orchestration, wallet/ledger, responsible gaming, certification, and bonus engines. Proven commercial and operational outcomes: improved acceptance rates, reduced verification time/cost, lower fraud loss, faster withdrawals, increased retention/LTV. Hands-on operator: you write stories, join vendor calls, validate hypotheses with data, run UAT, and triage incidents with engineering. Fluent in partnering with engineers on APIs, data models, and non-functional requirements. Comfortable building under regulatory scrutiny and fixed certification windows.

How Success Is Measured

Business: registration-to-FTD conversion, payment acceptance %, withdrawal SLA, bonus ROI, retention/LTV, cost per transaction, fraud/chargeback rate. Delivery: on-time MVP and certification milestones, defect escape rate, incident frequency/MTTR, scalability and latency under load. Compliance/Ops: audit findings resolved, reporting completeness, reconciliation accuracy, CS ticket rate per active player.
This is a foundational role with lasting impact. You'll shape the product that underpins real-money play across multiple markets, working alongside a high-calibre engineering team and executive stakeholders. If you're motivated by complexity, ownership, and commercial outcomes--let's talk.

Salary: Highly negotiable for the right candidate
Benefits:
Private Medical Insurance
Provident Fund
Insured Benefits: Group Life / Income Protector / Funeral Fund / Capital Disability
Canteen, Gym, Concierge, L&D etc

Job Type: Full-time

Pay: R70000,00 - R120000,00 per month

Ability to commute/relocate:

Durban, KwaZulu-Natal: Reliably commute or planning to relocate before starting work (Required)
Work Location: In person