Job Description

The Senior Operations Manager is responsible for managing the operational functions of the organization, ensuring efficient service delivery, high performance, and alignment with strategic goals. To manage overall operations, drive the company's purpose, and implement strategy as mandated by the Managing Director and Board. The role is responsible for revenue growth, client retention, claims strategy, client service, HR optimization, and enterprise-wide risk management within the insurance sector and specifically short term insurance and VAPS. The Senior Operations Manager plays a critical role in optimizing processes, managing teams, and driving continuous improvement across departments. The Senior Operations Manager will provide general leadership across the organization, retain ultimate responsibility for success or failure, and ensure accountability to the Managing Director, and other stakeholders.
Key Responsibilities
Executive Leadership & Strategic Direction:

• Implement strategic initiative
• Implement enterprise-wide risk management.
• Build, develop, and lead a skilled and compliant HR team.
• Drive alignment of business strategy with company objectives.
• Oversee operations and enforce adherence to governance, compliance, and ethics.
• Build strong relationships with key partners, stakeholders, and shareholders.

Business Development & Growth:

• Drive operational leadership and revenue growth initiatives through client retention and customer service initiatives.
• Build business networks and manage existing relationships.
• Provide short-term and life insurance advice in line with FAIS and TCF.
• Partnership management with key insurance partners

Risk Management:

• Provide risk management advisory services to clients.
• Ensure compliance with insurer and regulatory requirements.
• Advise on risk minimization and loss prevention.

Client Service & Retention:

• Develop and enforce world-class client service aligned with FSCA standards.
• Oversee policy administration, client communication, and retention strategies.

Credit Control & Collections:

• Manage premium collections, and commission tracking.

Claims Management

• Oversee claims handling and ensure timely, client-focused resolutions.
• Support clients

Requirements

• Grade 12/School Leaving Certificate (Matric)
• BCom in Business Management is essential
• MBA (Advantageous)
• 7-10 years of experience in operations management, with at least 3 years in a senior leadership role within the financial services industry in the insurance industry, short term motor insurance would be advantageous
• Experience in managing large teams and complex operational environments.
• Strong understanding of business processes, performance metrics, and compliance requirements.
• Strong leadership and management track record
• Analytical, and problem-solving skills.
• Ability to operate in a fluid and complex environment
• A customer-first mindset with a focus on quality and compliance.

Benefits
Medical aid and provident fund

Skills Required