Job Description

Senior Operations Manager - Pretoria portfolio Operations Manager is responsible for the day to day operational management of allocated assets for the Pretoria portfolio (which will vary from time to time) and public open spaces (part of the Property Owners Association) to ensure the standard of a top class asset, client satisfaction and a safe environment within an approved budget. This includes the coordination and oversight of contractors, external stakeholders and the management of the operations team which this role supervises, ensuring optimal efficiencies and compliance with all applicable local and national bilaws including Health and Safety regulations. The role needs to be strategic with the identification and implementation of ongoing efficiencies and new technologies in an innovative manner. Requirements:

• Diploma/Degree (Construction or Project Management related) Diploma/degree with Financial modules will be advantageous.
• Professional membership/Chartership in the facility/construction management industry would be beneficial
• Minimum of 5 years in a Facilities/Operations Management role, including management of public open spaces (part of the Property Owners Association).
• Experience with the implementation of all regulations applicable to the industry and in particular implementation and management of Health and Safety regulations.
• Proven high level stakeholder management experience (internal and external).
• Proven staff management including mentoring, succession planning and all related aspects of Human Capital.
• Proven tenant management skills, tenant relationship skills and experience within the asset and property management environments.

Job Functions: Financial Management 1. Preparation of annual and five year budgets (zero based) including capital expenditure and planned and preventative maintenance. The process includes detailed building inspections, obtaining quotations from suppliers and contractors in respect of buildings and open space. Thereafter the operations manager analyses the reports, prepares the findings and submits detailed reports/budgets. 2. Presents budgets to the line manager and relevant management team for review and input into life cycle planning and preventative maintenance. 3. Prepares and presents the Capital Expenditure budget in order to expand the business efficiencies and profit. 4. Manages the up keeping and maintenance of assets and open space within the approved budget for area of responsibility and agreed authorisation levels. This includes detailed input into the monthly rolling forecast process and valuation budgets. 5. Prepares and presents technical budget to Management for input and review. Manages monthly budget control and variance reporting in respect of the expense budget. NOI GROWTH AS PER DIVISIOANAL AND COMPANY KPI 6. Review, submit and present the annual operational budget and annual valuation budget within the specific deadline. Asset Maintenance and Management 1. Implements planned, preventative and emergency maintenance actions to ensure a top class building and open spaces including and tenant and user satisfaction in collaboration with the Property Management team. 2. Manage the operational team to ensure that all activities of contractors, suppliers and handymen are managed to ensure client needs are met and issues are resolved timeously and in line with the terms and conditions of the lease/s. 3. Ensures all statutory compliance by tenants, operational team and contractors. 4. Investigates and implements the innovative use of technology. 5. Monitor and report on utilities and implement energy saving strategies in line with company sustainability policies. 6. Maintain all mechanical, electrical, structural and civil aspects of each asset within the official investment strategy of each asset. 7. Management and monitoring of utilities such as water, electricity and gas to prevent loss of income. 8. Establish, maintain and sustain collaborative relationships with all relevant local authorities and any other state government agencies to facilitate information sharing, provide input and advice and undertake follow up actions to achieve organisational objectives Strategic Relationship Management Builds and maintains relationships within the Property and Development industry as well as with government and other business stakeholders in order to grow and develop a strong business network to achieve strategic objectives. 2. Strategic stakeholder management of tenants with a focus on relationship strengthening and long term sustainability. BBBEE and Transformation 1. Manages SLA's and vendors inline with BBBEE strategy to achieve set targets. 2. Manages the tender process in the appointment of new vendors. Customer Service 1. Deals with client complaints and requests as and when required and in collaboration with the Property Manager and/or other members of the team. 2. Provides support to the Property Management team by ensuring that client requirements are resolved timeously. 3. Maintain good relationships with all stakeholders both internal (property management) and external (*clients, local authorities, contractors, suppliers and members of the public)* Admin and Reporting 1. Manage the process of providing monthly detailed operational reports timeously and in the format required by the Portfolio Manager. 2. Attends the monthly property management meeting for all assets and open spaces under management and provides verbal feedback on all current issues including all risk items and RFC/cashflow feedback. 3. Performs regular building and common area inspections with the relevant operational manager and compiles reports for analysis and decision making purposes. 4. Maintains records of all applicable regulatory,including OHS required documentation (checklists). 5. Ensure that the operational team keeps and updates records of information required for the creation of asset registers. 6. Manage the outstanding purchase orders process to ensure turnaround inline with specified policy timeframes. 7. Adheres to all internal policies and processes. Risk Management 1. Ensures compliance with relevant Acts with specific reference to Health and Safety regulations. 2. Ensures compliance with regards to Occupational Health and Safety requirements for all staff and contractors. 3. Controls, manages and governs the processes and systems within the area of accountability to ensure compliance and minimise the business risk. 4. Implements all audit recommendations in area of accountability and resolve audit findings timeously 5. Design, approval, implementation and maintenance of policies within the area of responsibility. Reports on all activities and latest trends Job Type: Full-time