Job Description

Senior Network & IT Support Technician - Cape Town
Join a dynamic IoT and service management tech company driving customer experience innovation.
Remote (Cape Town-based) | R20,000 - R30,000 (experience dependent)
About Our Client
Our client provides wireless IoT technology and customer service analytics solutions, helping businesses capture real-time data on service levels, performance, and customer feedback their systems power smart queue management, feedback terminals, and big data dashboards across Southern Africa. The team is small, close-knit, and down-to-earth, a laid-back, mixed environment where humour and accountability go hand in hand.
The Role: Senior Network & IT Support Technician
You'll take ownership of the technical environment in Gauteng, supporting the setup, installation, and maintenance of IoT and network systems for regional clients. This is a hands-on, senior-level role suited to someone who thrives in a self-managed, remote setup while ensuring reliable system performance and client satisfaction.
Key Responsibilities
Oversee installation, maintenance, and support of all client systems in the region
Manage network configurations, troubleshoot hardware/software issues, and perform system diagnostics
Liaise with the scheduling team to plan site visits, maintenance, and client support activities
Maintain accurate service records and documentation of call cycles and site visits
Provide remote support to clients and internal teams when required
Ensure system uptime and proactively identify technical risks or performance issues
About You
5+ years of experience in IT or network support (field or remote)
Strong troubleshooting, hardware, and IoT systems background
Confident working independently and managing priorities remotely
Valid driver's license (essential), company vehicle provided for installations
Excellent communication skills and a practical, reliable work ethic
Comfortable with Google Workspace and reporting tools
South African citizen with a clear criminal record

Skills Required