Job Description

This role is pivotal in delivering high-quality IT services, including cloud migrations, network infrastructure management, and on-premises and cloud-based solutions. The successful candidate will have extensive experience in IT systems, networking, and technical support, with a passion for solving complex challenges and ensuring client satisfaction.
Key Responsibilities
Cloud Implementation and Migration:

• Migrate file servers to SharePoint and OneDrive for Business, ensuring seamless data transitions.

• Deploy and configure Microsoft Entra ID (formerly Azure AD) and Intune for secure identity and device management.

• Implement and manage Microsoft 365 environments, optimizing user productivity and collaboration.

• Migrate workloads to Microsoft Azure Infrastructure as a Service (IaaS), ensuring scalability and performance.

Server and Infrastructure Management:

• Install, configure, and upgrade Windows servers, including roles like DNS, DHCP, and Active Directory replication.

• Deploy and maintain Hyper-V host servers for virtualized environments.

• Perform virtual-to-virtual (V2V) and physical-to-virtual (P2V) server migrations.

• Implement and monitor backup solutions to ensure data integrity and disaster recovery.

Network and Security:

• Install, configure, and upgrade network devices, including firewalls, routers, switches, and wireless access points (WAPs).

• Deploy and maintain VoIP phone systems, ensuring reliable communication for clients.

• Implement security solutions, including firewalls, intrusion detection systems, and endpoint protection.

Technical Support and Automation:

• Provide advanced troubleshooting for computers, servers, networks, and cloud systems.

• Perform PC deployments and automate processes to enhance efficiency.

• Install and configure access control systems and CCTV for client facilities.

Documentation and Client Interaction:

• Maintain accurate and detailed documentation of configurations, processes, and client environments.

• Communicate technical information clearly to non-technical stakeholders, ensuring client satisfaction.

Requirements
Experience:

• Minimum of 5 years of recent experience in computer, server, network, and cloud troubleshooting.

• Proven expertise in implementing and managing on-premises and cloud infrastructure solutions.

Certifications (one or more of the following):

• Microsoft Certified: Azure Administrator Associate.

• Microsoft Certified: Microsoft 365 Enterprise Administrator Expert.

• CompTIA Network+ or Cisco Certified Network Associate (CCNA).

• Other relevant certifications in cloud, networking, or security.

Technical Skills:

• Advanced knowledge of Windows Server operating systems and roles (DNS, DHCP, Active Directory).

• Expertise in Microsoft 365, SharePoint, OneDrive, and Azure services.

• Proficiency in Hyper-V virtualization and server migration techniques (V2V, P2V).

• Strong understanding of networking protocols, firewalls, routers, switches, and VoIP systems.

• Familiarity with Microsoft SQL, Exchange, and SharePoint server applications.

• Experience with access control, CCTV systems, and network cabling.

Soft Skills:

• Exceptional problem-solving and analytical skills.

• Strong written and verbal communication skills, with the ability to simplify technical concepts for non-technical audiences.

• Professional customer service skills and a client-focused mindset.

• Ability to work independently and take initiative in a fast-paced environment.

Other Requirements:

• Valid drivers license and own reliable transport (required for client site visits).

• Willingness to provide 24x7x365 support as part of a rotating on-call schedule.

• Ability to travel up to 60% of the time, primarily within Gauteng, with occasional national travel.

Desired Traits and Competencies
Were looking for a candidate who embodies the following qualities:

• Self-Motivated: Proactive and enthusiastic about delivering high-quality results.

• Detail-Oriented: Meticulous in performing technically detailed tasks and maintaining documentation.

• Adaptable: Quick to learn new technologies, with strong analytical and problem-solving skills.

• Responsible: Takes personal accountability for the quality of work performed.

• Client-Focused: Prioritizes client satisfaction and builds trust through professionalism.

• Collaborative: Thrives in a team environment and contributes to a positive workplace culture.

Location and Travel:
This position is based in Rivonia, Sandton, Gauteng. The role involves:

• On-site client support primarily in the greater Gauteng area.

• Occasional travel throughout South Africa to support clients, facilitated by our clients strong industry partnerships.

• Remote support for international clients, leveraging advanced tools and technologies.

Benefits

• Opportunities to work on cutting-edge technologies and diverse projects.

• A collaborative and supportive work environment.

• Professional growth through continuous learning and exposure to new IT solutions.
• CTC negotiable based on experience.