Senior Manager - Head of Customer ExperienceICT Center of Excellence Job in MTN

Senior Manager Head Of Customer Experienceict Center Of Excellence

Johannesburg, GP, ZA, South Africa

Job Description

The Head of Customer Experience is responsible for leading and managing the customer experience strategy within the Converged Solutions business unit.

The Head of Customer Experience oversees SLA management, service helpdesk operations, and incident & problem management, ensuring a consistent and superior service delivery aligned with business objectives. They drive initiatives to optimize operational readiness, improve response times, and foster a customer-centric culture.

Further to refine processes to minimize disruptions and enhance service reliability and Implement strategies to ensure teams are prepared to meet customer needs and drive continuous improvement.

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