Job Description

Requisition Details & Talent Acquisition Contact
Requisition nr: 143711
Talent Acquisition Specialist: Tshego Semenya
Location: 135 Rivonia Road, Sandown
Closing date: 29 January 2026
Cluster
Personal and Private Banking
Career Stream
Credit Management
Leadership Pipeline
Manage Self: Professional
Position
Senior Manager Credit Support
Why join our team!
This role offers a rare opportunity to step into a function that sits at the heart of PPB's credit ecosystem, where your insights will directly shape the quality, consistency and integrity of credit decisions across multiple products. Because the QA and verification function is still in its growth phase, you'll have the autonomy to establish frameworks, influence policies, and refine practices in a way that leaves a visible legacy. You'll work closely with senior leaders, gain exposure to the full credit value chain, and play a strategic role in strengthening affordability approaches and supporting ongoing automation enhancements. For someone who enjoys blending analytics, problem?solving, and business impact, this role offers a powerful platform to drive real change.
You will join a collaborative, knowledgeable team that values independent thinking, curiosity, and constructive challenge. The environment is dynamic, with opportunities to engage diverse stakeholders across Sales, Credit, Legal, and technical teams -- each presenting unique viewpoints that shape the credit journey. The challenges are intellectually stimulating: identifying patterns that others may miss, managing evolving trends, and influencing decision?makers to adopt improvements. You won't simply be reviewing decisions; you'll be acting as a trusted advisor whose work strengthens risk outcomes and enhances operational excellence. If you thrive in environments where your expertise is recognised, your voice matters, and your work contributes directly to business resilience, this is an ideal opportunity.
Job Purpose
To lead and execute the quality assurance, back?testing, and credit verification function across Personal & Private Banking credit products. The role ensures that credit assessment decisions adhere to policy, identifies trends and exceptions, strengthens affordability logic, and provides a feedback loop to support automation enhancements. This role is critical to mitigating credit risk, improving decision quality, and enabling a consistent, policy?aligned credit assessment environment.
Job Responsibilities
Quality Assurance & Policy Adherence

• Conduct back?testing of credit assessment decisions across PPB products (Home Loans, Vehicle Finance, Credit Cards, Personal Loans).
• Identify policy deviations, rule overrides, affordability gaps, and control breakdowns.
• Develop and maintain a sampling methodology and assurance framework for ongoing monitoring.
• Produce clear, auditable evidence of findings and ensure corrective actions are implemented.

Credit Verification (Approval to Registration Cycle)

• Perform verification on approved cases where conditions may change prior to loan registration (e.g., income changes, affordability deterioration).
• Investigate discrepancies proactively and escalate material risks.

Automation & Affordability Model Support

• Provide a structured feedback loop into automation teams, data teams, and affordability model owners.
• Highlight patterns emerging from QA (e.g., income anomalies, behavioural trends, system gaps).
• Recommend enhancements to data usage, rules, and calculation logic based on ground?level insights.

Reporting, Insights & Decision Support

• Prepare and present high?quality analytical reports to senior stakeholders, including Credit Heads and functional leads.
• Identify trends, systemic issues, and improvement opportunities across channels and products.
• Translate complex findings into practical operational and strategic recommendations.

Stakeholder Management & Collaboration

• Engage consistently with multiple stakeholders (Sales, Credit Executives, Legal, Technical/Model teams).
• Build strong relationships to resolve issues, close gaps, and drive adoption of QA insights.
• Provide constructive feedback to assessment teams to improve judgement, consistency, and policy alignment.

Operational Governance & Continuous Improvement

• Contribute to enhancing credit processes, controls, and governance frameworks.
• Participate in initiatives aimed at improving decision quality, turnaround time, and risk mitigation.
• Maintain awareness of PPB policies, risk appetite, regulatory requirements, and system changes.

Leadership & Functional Ownership

• Own the QA/verification function end?to?end, operating with autonomy and setting standards for the discipline.
• Provide coaching, guidance and upliftment to team members or dotted resources where applicable.
• Drive a culture of continuous improvement, accountability, and collaboration.

Essential Qualifications - NQF Level

• Diploma

Preferred Qualification

• Degree in Finance, Business, Risk Management, Administration, or a related discipline.

Minimum Experience Level

• 5+ years experience in a banking credit assessment environment (mandatory).
• Experience performing quality assurance, back?testing, or verification of credit decisions.
• Exposure to multiple PPB products advantageous.
• Experience engaging and influencing senior stakeholders and cross?functional teams.
• Demonstrated ability to operate independently and drive processes without oversight.

Technical / Professional Knowledge

• Business administration and management
• Change management
• Client service management
• Communication Strategies
• Consumer behaviour
• Financial Accounting Principles
• Governance, Risk and Controls
• Strategic planning
• Management information and reporting principles, tools and mechanisms
• Diversity management

Disclaimer
Preference will be given to candidates from the underrepresented groups
Please contact the Nedbank Recruiting Team at +27 860 555 566
Please contact the Nedbank Recruiting Team at +27 860 555 566

Skills Required