Job Description

• Provide strategic direction on the design, implementation and maintenance of a ISO 9001 compliant Quality Management System (QMS)
• Ensure integration of Quality in all SAMSA functional areas
• Ensure that a Quality Policy is developed
• Ensure that QMS documentation (processes, procedures and standard operating procedures) is developed and maintained
• Manage the design of an Integrated Process Quality Documentation System
• Drive the set up and implementation of a Business Process Centre of Excellence
• Lead SAMSA into the Business Process Management (BPM) approach to improve corporate performance
• Ensure benchmarking with industry best practices is conducted
• Provide strategic direction on business process improvement
• Lead and coordinate BPM maturity assessments
• Ensure process mapping and modelling standards are developed
• Ensure strategic alignment of business processes
• Ensure a departmental annual operational plan is developed
• Oversee internal and external audits
• Monitor compliance to processes and procedures by all internal functions and Quality department staff
• Ensure process risks are systematically identified and mitigated
• Ensure and coordinate Management Review meetings
• Ensure performance reporting is done as required
• Induction, Training and Awareness
• Ensure all staff has attained awareness and knowledge of key quality and compliance processes and standards
• Ensure performance of systematic induction of new staff and re-induction of all staff annually
• Ensure a training record of all staff is kept up to date
• Ensure process owners, managers and performers are trained on their different roles
• Ensure promotion of customer focus throughout the organisation
• Drive Voice of the Customer (VOC) surveys
• Develop and maintain a systematic customer complaint handling process
• Ensure adequately qualified and competent staff is recruited for the department
• Ensure preparation of short- and long-term plans and KPIs to attain departmental objectives
• Ensure staff is performing at the level required, if not, address through feedback and review process
• Provide direction and training to staff to ensure they are competently performing their role within the team
• Ensure promotion of communication, tea work and harmony within the Department
• Ensure a departmental budget is developed and managed
• Oversee benchmarking initiatives

QUALIFICATIONS

• Bachelors degree or Advance Diploma (NQF 7) in relevant studies
• Postgraduate qualification in Quality Assurance would be an added advantage

KNOWLEDGE AND EXPERIENCE

• 7 years related experience; 3 years of which should be at supervisory/management level

COMPETENCY REQUIREMENTS

• Design, implementation and evaluation of QMS
• Business Process Management
• Business Process Re-engineering
• Process Mapping & Modelling
• Business Analysis
• DMAIC & DFSS (6 Sigma)
• FMEAs (Failure Mode & Effects Analysis)
• Project Management
• QFD (Quality Function Deployment)
• BPMN (Business Process Mapping Notation)
• SPC (Statistical Process Control)
• Development of policies, procedures and SOP

As we are committed to Employment Equity in our employment practices, it is our intention to appoint individuals with the aim of meeting our Equity objectives. Preference will be given to African Males, Indian Males, White Females and persons living with disability to achieve the objectives of Employment Equity.

South African Maritime Safety Authority