Job Description

Job Purpose

The Senior Manager: Administration will play a critical role in enabling all projects within Revenue Assurance to run according to the SLA commitments and deliver customer expectations. This role requires the incumbent to lead a large support team consisting of IT specialists (who interface with group Technology), procurement, reporting, logistics, billing, quality assurance and back-office administration. This role forms part of the core leadership team within Revenue Assurance that will take responsibility for ensuring the 3 business areas work seamlessly together to deliver on all new and existing bids and tenders; anticipate, monitor and reduce revenue leakage and ensure customer satisfaction and retention.

Key Responsibilities

Business Unit Leadership

Work with Executive: Revenue Assurance and Senior Managers (Projects & Operations, Sales) to enable project delivery. Ensure streamlined interfaces between Administration and other teams across Cigicell. Provide regular feedback to Executive: Revenue Assurance and COO. Develop, inspire and lead the Administration team.

Project Management Support

Ensure all project commitments and deadlines are met; communicate delays/issues. Maintain constant communication on roles, service levels, and expectations. Accurately track project elements to deliver monthly dashboards to senior leadership.

Processes

Ensure accurate project tracking and insightful reporting. Manage accurate and timeous invoicing and payments for clients and Cigicell. Link invoices to project progress and delivery. Ensure systems support data cleanse projects. Provide weekly feedback at management committee meetings. Analyse support and project performance, recommending improvements at both project and portfolio level.

Efficiency & Accuracy

Manage teams effectively, ensure logistics and planning meet SLAs, maintain accurate asset register and stock tracking, Ensure timeous and accurate capturing and invoicing.

Stakeholder Management

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Manage internal/external communication and expectations, Build a culture of integrity and respect, Co-create solutions and hold stakeholders accountable, Update stakeholders regularly, Build trust through open dialogue and contribute actively to leadership meetings.

Competencies

Technical & Industry Knowledge - Familiarity with utility measurement and tracking devices, and related technologies. Client & Sector Understanding - Experience engaging with municipalities and Large Power Users, with insight into their needs and challenges. Project & Workstream Management - Ability to manage multiple, complex projects simultaneously with strong workflow and organizational skills. Collaboration & Communication - Excellent communication skills and proven ability to work effectively across diverse teams. Problem Solving & Service Orientation - Strong analytical skills with a client-focused approach to resolving challenges.

Education

Bachelor's degree or equivalent 3-year qualification.

Experience

Minimum 8 years' experience in Project Administration or back-office support, ideally within the Private Metering Industry. At least 2-3 years in a leadership or supervisory role. Exposure to utility measurement and tracking devices highly advantageous. * Experience working with municipalities or Large Power Users strongly preferred.