Job Description

Join an industry leader and make a positive change in the sustainable use of the world's natural resources. Together, we will transform the business and drive the industry toward a greener future.
At Metso, you will be supported by our inclusive culture and a network of colleagues from around the world. With us, you will embark on a personal growth journey and are encouraged to realize your potential. This is your invitation to rise above the possible.
Job posting end date: 01/30/2026
The successful candidate will be responsible for providing Metso's customers with professional technical support for its products. This position will coordinate and work closely with the LCS Support Centre to assure a common understanding/application of technical support and information to support and provide excellent customer service on Metso Equipment.
In this position, you will report directly to the Site Manager LCS, Rustenburg, North - West, South Africa.
This position is mainly located in Rustenburg, North - West.
TEAM YOU'LL BELONG TO
You will join a team of Technicians that strive to effectively deliver a seamless experience, that delivers a "technical solution" that meets the customer's needs, thus supporting the sales team to, to enhance and build relationships with the downstream effect on sales realisation.
You will work closely with internal and external stakeholders, such as LCS Support Centre to assure a common understanding/application of technical and safety support and information to support and provide excellent customer service on Metso's equipment.
WHAT YOU WILL DO

• Assures customer and LCS team have access to high quality product and technical support provided in a time frame respectful of Metso's customers' sense of urgency.
• Establishes best practice customer technical support services for Metso equipment. Supports internal/external customers with technical information facilitating the successful completion of assigned activities, responsibilities, and service projects. Identifies potential new product/spares offerings which result from the review and analysis of the process problem at hand.
• Effectively and accurately install and commission Metso equipment.
• Undertake effective and accurate repairs to Metso equipment in accordance with Metso Standards.
• Interpersonal skills are required due to regular interaction and feedback with the customers.
• Provide accurate instructions and training to customers' plant personnel and maximize Metso products and services.
• Must be able to work in a fast-paced environment effectively and accurately on several projects simultaneously, with the ability to organize and prioritize tasks.
• As required, coordinates, prepares, analyses, and submits accurate and timely reports/feedback within Metso and Customers.
• Positive customer relations, communication, and delegation skills are essential. Experience and capabilities enable carrying out responsibilities with limited direction.
• Special Projects as assigned by the Manager.
• Perform routine and non-routine maintenance activities.
• Identify and report any risk of component or equipment failure.
• Inspect, install, adjust, and maintain mechanical machines and equipment on site.
• Components rebuild & replacement.
• Perform alignments.
• Proficiency in troubleshooting hydraulics, and pneumatics.
• Equipment lubrication
• Ensure work is carried out in a safe and efficient manner and provide input directed at improving the safety, efficiency, and overall effectiveness and Reliability of equipment.
• Provide input to Maintenance and Reliability improvement initiatives.
• Recommend job plan and tool changes to Maintenance Supervisors
• Safely operate specific units of mobile equipment including overhead and mobile cranes etc.
• Follow all plant-specific Policies E.g. No Smoking areas, lockout, Confined Space, Working at Heights, PPE, Etc.

WHO YOU ARE

• Matric (Grade 12)
• Trades Papers in Fitting / Millwright - Essential
• Computer Literate
• Understanding and principles of customer relations and interaction
• Ability to effectively communicate with a drive and performance orientation
• Ability to work in a team atmosphere.
• Valid driver's license (C1)
• Knowledge of ISO 9001 - 2008
• Knowledge of the Mine Health and Safety Act
• Knowledge of the Occupation Health and Safety Act

WHAT SKILLS, COMPETENCIES AND REQUIREMENTS (HARD AND SOFT) ARE ESSENTIAL FOR THIS ROLE?

• Leadership and relationship building qualities, a bias for action and detail-oriented behaviours are required.
• A self-motivated individual with the ability to work under stress and meet deadlines.
• Good communication, co-operation, and interpersonal skills Strong technical, analytical, and mechanical skills and abilities.
• Willingness / Ability to travel internationally.
• While performing the duties of this job, the employee is required to sit; use hands and fingers; reach with hands and arms; and talk and hear.
• The employee is required to stand, walk, and climb or balance.
• The employee must lift and/or move up to 15 kg.
• Specific vision abilities required by this job include close vision, distance vision, colour vision, peripheral vision, depth perception, and the ability to adjust focus.
• Use of keyboards, telephones, copiers, telefax, visits and movement, and travel experiences.
• Climbing of stairs, ladders, and scaffolds at job sites and customer facilities

WHAT'S IN IT FOR YOU

• An inspiring purpose - Enabling sustainable modern life. Minerals and metals are the backbone of essential functions in the modern world. However, there's a pressing need for more sustainable solutions to collect and process them. At Metso, you get to be part of transforming the industry and making a positive change
• Compensation and rewards - Global incentive program tied to business and performance targets
• A thriving culture - We are committed to developing an inclusive culture that enables everyone to do their best and reach their full potential. A culture that is courageous, compelling, and caring, and unites our people to build a sustainable future together.
• Extensive learning opportunities - Ongoing growth dialogues, internal mobility, mentoring programs, education assistance, ambitious projects, and global opportunities.
• Worldwide support - Leverage our network of peers across the world, offering valuable assistance. We get things done together, through open and honest communication.

GET IN TOUCH
Want to rise above the possible with us?

• Go to our website www.metso.com and start your application

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Metso is an equal opportunity employer committed to fostering an inclusive and diverse workforce culture. All qualified applicants will receive consideration for employment without regard to race, religion, color, nationality, gender, gender identity, sexual orientation, age, status as a protected veteran or status as a qualified individual with a disability.
Metso is a frontrunner in sustainable technologies, end-to-end solutions and services for the aggregates, minerals processing and metals refining industries globally. We improve our customers' energy and water efficiency, increase their productivity, and reduce environmental risks with our product and service expertise. We are the partner for positive change.
Metso is headquartered in Espoo, Finland. At the end of 2024 Metso had close to 17,000 employees in around 50 countries, and sales in 2024 were about EUR 4.9 billion. Metso is listed on the Nasdaq Helsinki.

Skills Required