Job Description

5 Months contract
We are looking for a Senior L2 Infrastructure Engineer to provide advanced technical support and ensure the stability, performance, and security of our core IT infrastructure. This role bridges Level 1 support and Level 3 engineering, working in a fast-paced, compliance-driven environment.
Key Responsibilities
Incident & Problem Management
Resolve escalated infrastructure incidents from L1 support
Perform root cause analysis and implement long-term fixes
Collaborate with L3 engineers and external vendors
Infrastructure Operations
Monitor and maintain servers, storage, networks, and cloud infrastructure (Azure)
Perform patching, upgrades, and routine maintenance
Support backup, disaster recovery, and business continuity
Maintain daily operational scripts for preventive maintenance and reporting
Automation & Scripting
Develop and maintain automation scripts (PowerShell, Bash, Python)
Support Infrastructure-as-Code deployments (Ansible, Terraform)
Documentation & Compliance
Maintain system and configuration documentation
Ensure compliance with standards such as ISO 27001 and PCI-DSS
Support audits and provide technical evidence
Collaboration & Mentorship
Work closely with DevOps, Security, and Application Support teams
Mentor junior engineers and promote knowledge sharing
Participate in change and release management processes
Experience & Skills
4+ years in IT infrastructure support or systems administration
Strong Windows & Linux server knowledge
Virtualisation experience (VMware, Hyper-V)
Cloud exposure (Azure preferred; AWS/GCP beneficial)
Familiarity with monitoring tools (Nagios, Zabbix, SolarWinds)
Experience with ITSM tools (ServiceNow, Jira)
Strong problem-solving and stakeholder management skills
Experience in FinTech or Banking environments highly advantageous
Ability to work under SLAs in a high-compliance environment
Exposure to multi-cultural or Pan-African environments is a plus
Education & Certifications (Preferred)
4-year Degree in IT / Computer Science / Engineering or related field
ITIL Foundation or higher
Microsoft Certified: Azure Administrator Associate
VMware VCP-DCV
Red Hat Certified Engineer (RHCE)
Oracle Linux / OCI Certification
Certified Kubernetes Administrator (CKA)

Skills Required