Job Description

We're Hiring: Senior IT Technician
Are you an experienced Senior IT Technician with a proven track record in the pharmaceutical or cosmetic industry?
We're looking for a dynamic professional to provide advanced IT support and ensure the smooth running of business-critical systems.
Key Responsibilities
Deliver advanced technical support for hardware, software, and network issues within SLA timelines
Troubleshoot and perform root cause analysis on system faults
Support enterprise-level applications and systems (Power Apps, O365, Azure, onsite servers)
Perform daily server checks via RMM tools to ensure optimal system performance
Administer server storage solutions and network devices
Ensure IT infrastructure security, integrity, and compliance with policies
Manage system updates, security patches, and backups
Monitor and respond to security incidents and threats
Maintain and configure PABX systems (cordless & desk phones)
Assist with IT-related tickets and provide end-user education on new technologies
Maintain up-to-date IT documentation, LAN/WAN diagrams, and procedures
Contribute to evaluating and implementing new hardware and software solutions
Drive the development of onsite and cloud-based Microsoft ecosystems
Qualifications & Experience
Degree/Diploma in IT, Information Systems, or related field
Microsoft Certifications (Azure Administrator, Windows Server Hybrid Administrator, or 365 Enterprise Administrator)
4-6 years' experience in a senior IT support role
Strong knowledge of IT network infrastructures, TCP/IP, servers, firewalls, managed switches, and hypervisors
Hands-on experience with O365 administration and enterprise systems support
Excellent communication skills and ability to support users at all levels
Dependable, proactive, detail-oriented, and able to work under pressure
Location: Parow, Cape Town
Competitive package offered
Ready to take the next step in your IT career? Apply today
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Skills Required