Job Description

Senior IT Technician (CPT) IT - Manager
Cape Town - Western Cape - South Africa
ENVIRONMENT:
PROVIDE proactive supervisory mechanisms for ensuring seamless operations of IT systems as the next Senior IT Technician wanted by a Tourism and Hospitality company providing luxury accommodation. You will be responsible for the strategic planning and implementation of systems setting up and maintaining Mikros system, ensuring guests Wi-Fi is working optimally while writing or customizing computer software to accomplish work. You will ensure service levels are delivered and maintained at the highest possible priority and quality, resulting in efficiency and productivity throughout the Group. The ideal candidate must have Grade 12/Matric, a Microsoft Certification or similar with at least 5 years work experience in an IT Management role including MS Server and Desktop operating systems, MS Office, MS SQL, Hosted Microsoft Exchange, Mimecast, VMware, Citrix, Sage VIP, Pastel Partner and Evolution, Sophos Firewalls and Antivirus & Cloud based Back-up Facility.
DUTIES:
Operations -

• Ensure all staff have cyber protection with virus protection software.
• Ensure IT systems are regularly updated.
• Assist staff in setting up IT systems and connecting them to the correct servers.
• Set up and maintain Mikros system.
• Manage all staff emails and monitor for possible hacking threats.
• Ensure that guest Wi-Fi is working optimally.
• Assist in connecting room TVs to the internet server.
• Ensure card machines are functional to receive payment.
• Ensure hotel room access cards can be programmed.
• Ensure telephone systems form all properties are connected and that the extension codes are working.
• Ensure IT systems are POPI compliant.
• Ensure no pirated copies of computer programs are used.
• Write or customize computer software to accomplish the work.
• Ensure all security cameras are functional and that footage is stored securely.

Management -

• Manage the IT systems of all properties and ensure it is running optimally.
• Manage all properties and departmental servers.
• Design and ensure implementation of information management programs, and services in varied media.
• Ensure that only authorized personnel have access to specified servers.
• Integrate information from diverse sources, often involving large amounts of information.
• Conduct ongoing risk analysis, recognizing strategic opportunities for success as well as potential risks, and adeptly shift orientations to deal with them.
• Develop strategies for dealing with multi-dimensional issues (e.g., national, bilateral, multi-lateral, and multi-sectorial).
• Evaluate Information Technology needs.
• Evaluate effectiveness of Information Technology systems and computer software.
• Advise on optimal information management approaches to support business and program delivery.
• Evaluate the effectiveness and efficiency of the solution after it has been implemented and identify needed changes.
• Develop conceptual frameworks that guide analysis by describing patterns of complex relationships among elements and events in the operating environment.
• Quickly identify relevant and irrelevant information when reading complex documents.
• Identify alternate solutions, including some that are not based on precedent.
• Know when to seek expertise to discern and compare information or to clarify a problem.
• Maximize on available technology to identify relevant information.
• Quickly processes large volumes of information discerning between relevant and irrelevant information.
• Perform highly specialized and complex tasks relating to specific systems.
• Develop and/or implement programs and processes aligned with the strategic direction and vision.
• Monitor current developments and trends that may affect implementation of organizational direction, programs or plan.

Financial -

• Identify and act on opportunities to enhance organizational outcomes, or to advance organizational goals.
• Ensure the most cost-effective systems and programs.

REQUIREMENTS:
Qualifications

• Grade 12/Matric Certificate essential.
• Microsoft Certification or similar.
• Qualification in IT or computer systems not essential but preferred.

Experience/Skills

• Minimum of 5 years in IT Management role.
• MS Server and Desktop operating systems.
• MS Office, MS SQL, Hosted Microsoft Exchange and Mimecast.
• VMware and Citrix.
• Sage VIP, Pastel Partner and Evolution.
• Sophos Firewalls and Antivirus.
• Cloud based Back-up Facility.

ATTRIBUTES:

• Communication: Able to read, write and converse in English. Comprehension.
• Cognition/Thinking: Analytical and Strategic Thinking. Problem Solving.
• Interaction with Others: Influencing others. Teamwork.
• Personal Effectiveness: Adaptability and Flexibility. Attention to Detail/Quality. Ethics and Integrity. Continuous Learning.
• Management/Leadership: Coaching and Mentoring. Fiscal Accountability. Staff Management. Strategic Vision.

Apply for this Job